Sorry to see that you're getting slow speeds at the moment, I know this can be irritating.
I've taken a look at your connection and I've noticed that we're currently working on a fault in your area. The fault ref is: F003499249 and it's due for review on the 28th Dec. This fault is known for reducing the speeds during peak time hours.
I am sorry for this, please let me know if you have any questions and thanks for your patience.
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