I have the 70Mb package, however since at least Fri 4 Nov the speeds I get are nowhere near that. I spoke to 150 today and they told me I had been moved to a new server while an upgrade takes place and that I could expect this level of performance until.... 14 Dec. Can you please comment on this? I checked my emails but haven't received any notice to this effect.
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power levels are ok but RxMER is not good - not something i know too much about apart from limits - this from another post from someone who has more knowledge
The threshold for low RxMER is 34.5 dB. As you can see you are below that. I would want to see the RxMER around 37-38 dB for a good signal, or at least above 35. There's not usually much you can do about that though, depending on where the additional noise is coming from (e.g. more users modems on the same cable).
you need some input from VM - that can take a week or so - so the initial reference to on going work may be correct - see what the people here say
you need input from VM so leave the thread to age - the way their system works adding to the thread puts it to the back of the queue - it takes them up to a week to get to threads which is too long but thats how it is
Thank for getting in touch and for all the information you have provided.
I have taken a look at your connection and it seems you are affected by fault ref F004764548 for slow speeds at peak times. This is currently with the planning team so I don't have a lot of news on this currently.
I have popped the details across to the team that deal with this type of issue and they will contact you as soon as they can. They will also keep you updated with the progress of this fault.
We should have more news on this after 14/12/2016.
I am sure this isn't the news you would have liked to hear apologies for this. Do you get slow speeds at any other time of the day or only during peak hours?