Menu
Reply
  • 18
  • 0
  • 2
tom400
Tuning in
391 Views
Message 1 of 14
Flag for a moderator

Very Slow Download Speed

Hi

Watford, WD17 area.

I have the 70Mb package, however since at least Fri 4 Nov the speeds I get are nowhere near that. I spoke to 150 today and they told me I had been moved to a new server while an upgrade takes place and that I could expect this level of performance until.... 14 Dec. Can you please comment on this? I checked my emails but haven't received any notice to this effect.

Thanks

 

[MOD EDIT: Inappropriate Images removed (Contains your IP address), please review the Forum Guidelines]

0 Kudos
Reply
  • 18
  • 0
  • 2
tom400
Tuning in
354 Views
Message 2 of 14
Flag for a moderator

Re: Very Slow Download Speed

Screenshot from 2016-11-04 13-22-10.pngScreenshot from 2016-11-05 10-59-40.pngScreenshot from 2016-11-05 17-19-47.png

0 Kudos
Reply
  • 18
  • 0
  • 2
tom400
Tuning in
352 Views
Message 3 of 14
Flag for a moderator

Re: Very Slow Download Speed

In case this is helpful, you can see from this speed history that this has been going on since 3 Nov and that proper speed was briefly available on Fri 4 (at 14:16 that was).

Screenshot from 2016-11-06 12-30-27.png

 

0 Kudos
Reply
  • 9.49K
  • 652
  • 1.81K
Superuser
Superuser
326 Views
Message 4 of 14
Flag for a moderator

Re: Very Slow Download Speed

are you testing wired or wireless - always test wired 

log into superhub - 192.168.0.1 - DON'T SIGN IN, click router status [top right] - and post the downstream and upstream figures

____________________

Tony
0 Kudos
Reply
  • 18
  • 0
  • 2
tom400
Tuning in
313 Views
Message 5 of 14
Flag for a moderator

Re: Very Slow Download Speed

Screenshot from 2016-11-06 17-20-42.pngScreenshot from 2016-11-06 17-20-06.pngScreenshot from 2016-11-06 17-19-22.pngScreenshot from 2016-11-06 17-26-52.png

0 Kudos
Reply
  • 9.49K
  • 652
  • 1.81K
Superuser
Superuser
300 Views
Message 6 of 14
Flag for a moderator

Re: Very Slow Download Speed

power levels are ok but RxMER is not good - not something i know too much about apart from limits - this from another post from someone who has more knowledge

The threshold for low RxMER is 34.5 dB. As you can see you are below that. I would want to see the RxMER around 37-38 dB for a good signal, or at least above 35. There's not usually much you can do about that though, depending on where the additional noise is coming from (e.g. more users modems on the same cable).

you need some input from VM - that can take a week or so - so the initial reference to on going work may be correct - see what the people here say

____________________

Tony
0 Kudos
Reply
  • 18
  • 0
  • 2
tom400
Tuning in
251 Views
Message 7 of 14
Flag for a moderator

Re: Very Slow Download Speed

Good morning. Perhaps this is as good as it gets. Not what I am paying for.

Can we start with some straight answers?

  1. I was told this is due to upgrade work. Is that true?
  2. I can expect these speed levels until 14 Dec. Is that true?
  3. If so, do you intend to leave my bill at the current level?

Thank you for your help.

PS. Out of contract.

Screenshot from 2016-11-07 08-25-28.png 

 

0 Kudos
Reply
  • 18
  • 0
  • 2
tom400
Tuning in
240 Views
Message 8 of 14
Flag for a moderator

Re: Very Slow Download Speed

Screenshot from 2016-11-07 09-09-55.png

0 Kudos
Reply
  • 9.49K
  • 652
  • 1.81K
Superuser
Superuser
221 Views
Message 9 of 14
Flag for a moderator

Re: Very Slow Download Speed

you need input from VM so leave the thread to age - the way their system works adding to the thread puts it to the back of the queue - it takes them up to a week to get to threads which is too long but thats how it is

____________________

Tony
0 Kudos
Reply
  • 7.2K
  • 173
  • 420
Forum Team
Forum Team
192 Views
Message 10 of 14
Flag for a moderator

Re: Very Slow Download Speed

Hi tom400, 

 

Thank for getting in touch and for all the information you have provided.

 

I have taken a look at your connection and it seems you are affected by fault ref F004764548 for slow speeds at peak times. This is currently with the planning team so I don't have a lot of news on this currently. 

 

I have popped the details across to the team that deal with this type of issue and they will contact you as soon as they can. They will also keep you updated with the progress of this fault. 

 

We should have more news on this after 14/12/2016. 

 

I am sure this isn't the news you would have liked to hear apologies for this. Do you get slow speeds at any other time of the day or only during peak hours? 

 

Speak to you soon. 

 

Emma


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply