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Jfreestone1
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Message 1 of 14
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Very Slow Download Speed <1mbs S6 Sheffield area

I have been experiencing  download speeds of less than 1 megabit per second this evening, and have been having connection issues for the past half year. Download speeds are never more than around 40mbs on a 100mbs plan and often well below 40mbs. (S6 Sheffield area)

Not an acceptable level of service for the money. 

Sort it out VM!

 

Downstream   DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8

Frequency (Hz)283000000267000000275000000291000000299000000307000000315000000323000000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID534678910
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
I=12
J=17
Power Level (dBmV)-4.85-5.57-5.21-4.82-4.53-4.77-4.59-4.56
RxMER (dB)37.9437.0937.0937.6438.6138.2638.2638.61
Pre RS Errors371934308312320293341939
Post RS Errors286294295306309291341938

 

Cable Modem Status Item Status Comments

Acquired Downstream Channel (Hz)283000000Locked
Ranged Upstream Channel (Hz)46200000Success
Provisioning StateOKOperational

Upstream   US-1 US-2 US-3 US-4

Channel TypeN/AN/A2.02.0
Channel IDN/AN/A12
Frequency (Hz)N/AN/A4620000039400000
Ranging StatusOtherOtherSuccessSuccess
ModulationN/AN/A16QAM16QAM
Symbol Rate (Sym/sec)N/AN/A51200005120000
Mini-Slot SizeN/AN/A44
Power Level (dBmV)N/AN/A45.5045.50
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0000
T4 Timeouts0000

 

Upstream Burst   Req
(1) Init Maint
(3) Per Maint
(4) Adv Short
(9) Adv Long
(10) Adv UGS
(11)

Modulation Type16QAM16QAM16QAM16QAM16QAM16QAM
Differential EncodingOFFOFFOFFOFFOFFOFF
Preamble Length36384384646464
Preamble Value Offset39666396396396
FEC Error Correction (T)055688
FEC Codeword Information Bytes (K)16343476231236
Maximum Burst Size0004026
Guard Time Size224848222222
Last Codeword LengthFixedFixedFixedShortenedShortenedShortened
Scrambler On/OffONONONONONON

 

General Configuration

Network AccessAllowed
Maximum Number of CPEs1
Baseline PrivacyEnabled
DOCSIS ModeEuroDOCSIS 3.0
Config File 

Primary Downstream Service Flow

SFID3692
Max Traffic Rate112640000 bps
Max Traffic Burst10000 bytes
Min Traffic Rate0 bps

Primary Upstream Service Flow

SFID3691
Max Traffic Rate6320000 bps
Max Traffic Burst16320 bytes
Min Traffic Rate0 bps
Max Concatenated Burst16320 bytes
Scheduling TypeBest Effort
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Jfreestone1
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Message 2 of 14
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Re: Very Slow Download Speed <1mbs S6 Sheffield area

Less than 1 megabit download again tonight. Perhaps another provider could offer better service??
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Jfreestone1
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Message 3 of 14
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Re: Very Slow Download Speed <1mbs S6 Sheffield area

No connection at all now, which happens alot on evenings. Perhaps the power levels are low or the network just isn't up to scratch either way I need a response as this has been going on for a long time and my patience is wearing thin.

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Brooker
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Message 4 of 14
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Re: Very Slow Download Speed <1mbs S6 Sheffield area

I called them a few hours ago, couldn't get hold of anyone from the UK call centers. But they told me it would be better tomorrow and fixed by the 3rd, seems highly unlikely as he first told me there are no problems.

http://www.speedtest.net/result/5597545198.png
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richowls08
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Message 5 of 14
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Re: Very Slow Download Speed <1mbs S6 Sheffield area

I live in S6 too and i have been experiencing download speeds of 0.5 mbs and upload speeds of about 10 mbs. I can't even watch anything on BBC I player it is that bad.
Is it worth phoning virgin or will they just fob me off with trying to reboot the hub which I have done 3 times now
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Jfreestone1
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Message 6 of 14
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Re: Very Slow Download Speed <1mbs S6 Sheffield area

I might ring up tomorrow and see if they will send an engineer out. If they check the router and confirm nothing is wrong then it confirms either the service in S6 is oversubscribed or the infrastructure is not up to scratch. It was never as bad as this 2 years ago when I joined. Speeds used to be pretty good, but at the minute the service is nowhere near worth £33 a month. I might look to change to BT infinity.
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Jfreestone1
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Message 7 of 14
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Re: Very Slow Download Speed <1mbs S6 Sheffield area

Check out my Ookla Speedtest result. What's your speed? http://www.speedtest.net/my-result/a/2177300303
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Forum Team
Forum Team
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Message 8 of 14
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Re: Very Slow Download Speed <1mbs S6 Sheffield area

Evening Jfreestone1

 

Thanks for posting and a warm welcome to the community.

 

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004719236 and with a review date of 26th October.

 

One of my colleagues will be in touch shortly with more information.

 

I am sorry for the delay and the inconvenience caused.

Sam


New around here? To find out more about the Community check out our Getting Started guide


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Kingroot
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Message 9 of 14
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Re: Very Slow Download Speed <1mbs S6 Sheffield area

I am having the same issue , every day arround 6 pm i get very bad speed of 7mbs -12 mbs which is i can't watch stream a video whats going on??? Is this traffic mamagement ???? I dont upload anything i only watch videos can some one sort this!!!!!!!
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Ben19801980
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Message 10 of 14
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Re: Very Slow Download Speed <1mbs S6 Sheffield area

I live in s6 and im on 100mb after 6 it plummets its 2141 sundau evening in where get a speed of 2mb absolutely  shocking thinking of leaving

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