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cottrela
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Very Slow Broadband Speeds at Peak Times and Weekends

 

Hi,

I seem to have been experiencing terribly slow internet times in the evening and on the weekends. I'm meant to be getting 50 Mbps, which I understand is unrealistic to expect at peak times, however <3Mbps over a wired connection just isn't acceptable.

I've rang up a several times, and I have been through all of the scripts. Last year I was told that there was some kind of long term fault on the system that was due to be fixed back in September 2016.

It is now February 2017 and there is no significant improvement.

What is going on, and what is being done to fix this?

Regards,

Adam

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Mancubus
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Re: Very Slow Broadband Speeds at Peak Times and Weekends

Honest answer is that the network is over subscribed and under resourced. I have a brand new (3 month old) cable installation which is already getting murdered with contention. Logging a fault just seems to be default answer for a total lack of bandwidth availability as they are hardly going to admit that are they?

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cottrela
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Re: Very Slow Broadband Speeds at Peak Times and Weekends

Maybe if they spent less money on advertising and more money on equipment and the technical staff to back it up then the outcome might be different...
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