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111jayhaytch
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Very Slow Broadband SM2 area

I am really getting fed up with Virgin Broadband being so slow - today my average speed 1.5mbs and it has been steadily getting worse for the past 18 months.

Is this happening in other areas?

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AnyonebutVM
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Re: Very Slow Broadband SM2 area

Yes, Manchester, Liverpool, London.

Anywhere near a city it seems Virgin have more customers than it can supply.

I've yet to see if any of their competitors are better, but to be honest they'd struggle to be worse.
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Re: Very Slow Broadband SM2 area

Hi 111jayhaytch,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F003398969). Our technicians are working to get this resolved and have set a review date of 3rd May 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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