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webw0lf359
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Message 1 of 14
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Very Poor Peak Time Speed (M46) area 20

Recently my peak time speeds have been less than 10% of my advertised max (100mb) I work at standard 9-5 and I'm only at home at 'peak' times. Last night I was unable to do anything.

For example (all taken with Speedtest) - Upload is always 6 (as advertised)

Sun 13th Dec 18:32  9.91Mbps download

Monday 14th Dec 06:57 106.65Mbps

Monday 14th Dec 18:25 97.18Mbps

Monday 14th Dec 19:59 11.62Mbps

Monday 14th Dec 21:57 6.94Mbps

Tuesday 15th Dec 06:30 101.23Mbps

 

So clearly my hardware is upto the task (and I've never had issues before) .  A Christmas of this will be most annoying! Netflix etc. are unusable when I am home at the moment. Had to get up early this morning to do the work-prep I needed to do as it was impossible to connect to work servers etc last night. 

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webw0lf359
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Message 2 of 14
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Re: Very Poor Peak Time Speed (M46) area 20

This is my experience this week. It is a total joke and must not continue, maybe the press should see these 'stats'. Do I really have to get up at 4 in the morning to plan lessons etc. Is that acceptable Virgin? 

 

IMG_2385.PNG

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michaelp1212
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Message 3 of 14
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Re: Very Poor Peak Time Speed (M46) area 20

I'm M46 too and this has been a problem since April.

During peak times this evening my 150mb was running less than 10mb.

tested using speedtest on a wired connection.

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Nadzeh
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Message 4 of 14
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Re: Very Poor Peak Time Speed (M46) area 20

I'm BL4, Area 20, paying for 152mb and getting 17.07Mbps on a 2m wired connection....

Been like this for past 3-4 days... It's horrendous
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webw0lf359
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Message 5 of 14
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Re: Very Poor Peak Time Speed (M46) area 20

Phoned Virgin this morning, the guy was helpful (as 1st line often are) . It is an over utilisation issue in the area and we can experience a 'fluctuation' in speed, I kicked off at this 'fluctuation' (ie 5% of advertised speeds) and he has escalated it to a more senior engineer, he was going to investigate and promised some feedback by the end of the week. 

I'll keep you posted. 

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webw0lf359
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Message 6 of 14
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Re: Very Poor Peak Time Speed (M46) area 20

And it continues. Smiley Sad   I guess I'd better change jobs and life style so I can be awake between 1am and 6am. Shocking from VM

IMG_2386.PNG

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Forum Team (Retired) BenD_H
Forum Team (Retired)
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Message 7 of 14
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Re: Very Poor Peak Time Speed (M46) area 20

Hey Webw0lf359,
 
Thank you for coming in and welcome to the Community. I'm sorry to learn about the slow speeds here, I can certainly see they are fluctuating throughout the day. I've tested the connection and the Hub is testing well, which is always a good sign.
 
Unfortunately I did notice a fault at the address and the network team planning to undertake some broadband upgrades to support the increased demand for our services in your area. When completed, any slow speeds you may be experiencing (particularly at peak times such as evenings and weekends) will be resolved.
 
The Networking team will be carrying out some work on this as soon as possible. Someone will be in touch with you regarding the outage F003725922.
 
Many thanks for your time and keep in touch.
 
Ben
 

Who's who? Find out more about our community members. Good folk to know


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michaelp1212
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Message 8 of 14
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Re: Very Poor Peak Time Speed (M46) area 20

how long is this fix going to take, because it's still a massive problem.

Again last night my advertised and paid for 154mb was running at less than 10mb for over 4 hours.
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cook98765
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Message 9 of 14
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Re: Very Poor Peak Time Speed (M46) area 20

I'm M45 (Area 20) and it's been like this for months. I first noticed the problem back in October and called customer services early November. They gave me a fix date of 23/11/2015. This date passed and still ridiculously slow speeds of 0-5mbps (should be 100mbps). Rang VM again and was told a new fix date of 23/12/2015. Again, this date passed so I rang them earlier this week and was told a new fix date of 27/01/2016.

After reading all the threads on this forum, I am now thinking this will not be fixed any time soon. When the day does finally come for my internet to actually be usable at night, I shall be ringing customer services and demanding a refund for the loss of service.

Dan

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michaelp1212
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Message 10 of 14
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Re: Very Poor Peak Time Speed (M46) area 20

WOOOOOOOHOOOOOOOOOO  154mb speed test results:

http://www.speedtest.net/my-result/4985460042

I doubt this will be fixed by January 27th, as other have said they have been fixing this since October and nothing is being done. 

 

UK's fastest broadband* 

 

 

*all of our advertising statements are **bleep**

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