I would like to ask/clarify if the new VIVID 300 broadband package is available yet? I've seen the press release here and on the post on the Community Forum here.
I spoke to one advisor at Customer Services who quite happily upgraded me to 300mbps for £55.25 a month, I thought the price seemed high but didn't have the press release to hand which quotes £47.25.
Having checked the pricing I rang back to clarify the difference and ended up having a slightly heated discussion with another advisor who claimed the package wasn't for sale but could offer me a loyalty discount on the package that wasn't for sale to £52.25.
She also went on to claim that no press release had been issued and I was reading some speculation from another website. In my opinion, very poor customer service and I've cancelled my upgrade for now until the news has filtered down the line a bit more.
I do understand that I'm leaping onto a very new package but the Postcode Checker for my area says I can get VIVID 300 as well. I'm happy to pay an upgrade price but not one that is nearly over double the difference that an official press release quotes. I currently pay £43.74 so the upgrade should be about £4 a month not £9 or £12 which makes a difference over the year.
Thanks did the quick reply dannylau, it's a shame that Customer Service didn't know about the launch date.
The other thing I was trying to ask in the phone was that I had been upgraded to 300mbps of some sort by the first advisor and once a new Superhub 3 arrived it would go live but the second advisor couldn't tell me what that package was and just kept saying it wasn't for sale.
I don't think it was Homeworks 300 as that gets you extra services to tweak your home office and network setup, the mind boggles, I wonder if the package was correct but the new pricing goes live on the 30th.
Right now, homeworks is the only way to get to 300mb/s. However when the new package launches on the 30th, 'vivid 300' will become available (does not include all the homeworks stuff, but does have the 300mb/s).
If I was you, I might be tempted to cancel the homeworks and wait for 2 days for Vivid300 to become available. Otherwise you're paying the higher price for no reason.
so i ring up this morning thursday 30.3.17 to get the 300mb and guess what they dont have a clue wat they r doing saying its not available in my area when 1 of my nieghbours have it i checked on the postcode checker and its available there aswell why advertise something that u dont have a clue about
I've rang up this morning and been able to place the order but I was told the headline price of £47.25 was only for new members and the actual price is £52.25.
I asked for the order to be held while the advisor checked with a manager if a discount could be applied as billing loyal customers £60 a year more is a bit harsh. Nobody has rang back yet and I received an e-mail shortly after the call to say thank you for my order at £52.25 a month, so not overly happy and will be ringing back shortly to cancel my upgrade again.
I don't want to go elsewhere as nobody can get close to 300mbps (or even 200mbps). Not long had BT Infinity available but that would cost more and be much slower.