Its called high utilisation, no doubt your area will be heavily oversubscribed. This is happening to practically all Virgin media areas yet they still sell their product to customers in these affected areas.
Thanks for letting us know about your slow speeds on your gamer package, I offer my apologies for any troubles incurred.
I have tested your connection from this side and I noticed that your area cable seems to be suffering some load issues, especially during the peak hours. We're planning to undertake some upgrades to parts of our external network in your area in order to combat this.
The upgrades will be to improve bandwidth and performance during the peak hours, the reference number for this is
F005008070 and is currently scheduled to be reviewed around the middle of April. Thanks for your patience with regards to this matter, one of my colleagues will be along with some more information.
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