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Registered: ‎21-10-2015
Message 1 of 5 (146 Views)

VIVID 150 not even reaching 10MB

Hi,

I'm trying to resolve the problem of a huge speed deficit and I've run out of ideas so maybe someone can help.

I've tried the SH with modem mode both on and off but no change there.
Everything has been restarted (several times).
It's attached to the latest airport extreme which used to deliver speeds topping 150MB over wifi.
I've run the VM hardware test online and everything came back OK.
This isn't a one-off, I've been monitoring this for a while to check it wasn't intermittent.
I've tried connecting to the SH via ethernet with no change.

The superhub GUI says it is:

Software Version "V1.01.31"
Hardware Version 3.11 

Is there anything else I can check to get my speeds back to normal?

Cheers,
Marc

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Superuser
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Registered: ‎17-10-2010
Message 2 of 5 (117 Views)

Re: VIVID 150 not even reaching 10MB

Does the speed drop on a wired connection directly to the hub, just in the evenings, or is it poor all the time?

Posting some basic diagnostic info may help.

Navigate to the hub's GUI using http://192.168.100.1
Don't log in, click the Router Status button in the top right of the screen.
Copy \ Paste the Downstream, Upstream, and Network Logs.

Don't worry about the formatting, but do obscure personal information like your WAN IP address.

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Tuning in
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Registered: ‎21-10-2015
Message 3 of 5 (106 Views)

Re: VIVID 150 not even reaching 10MB

[ Edited ]

Thanks for the reply, here are the stats. And yes it's poor all the time.

Just tried again on fast.com and get 13MB

 

 

Downstream.jpgUpstream.jpg

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Forum Team
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Message 4 of 5 (85 Views)

Re: VIVID 150 not even reaching 10MB

Hello Marc_Swarbrick,

Thanks for posting Smiley Happy

I'm sorry for the slow speeds you're getting at the moment, it sounds frustrating.

I've tested the network in your area and I've noticed that fault: F004019927 is affecting you. This fault will be reviewed on the 3rd May, while this is on-going you might experience slow speeds, especially during peak time hours.

If you bump this post on or after the review date, we will happily update you.

Thanks again for posting,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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Tuning in
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Registered: ‎21-10-2015
Message 5 of 5 (66 Views)

Re: VIVID 150 not even reaching 10MB

Thanks for the update Heather, I'll try again after 3rd May.

Cheers,
Marc
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