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maxmarutti
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VIVID 150 Optical Fibre less than half download speed

VIVID 150 Optical Fibre > less than half download speed .

What saddens me greatly is Ping/Latency_ms .

Tested from 5 am - 11:59 pm days tested 15.01 -- 31.01. 2017

Average download speed mb/sec 28.93552941[ ? ]

Average upload speed mb/sec 7.643411765 [ OK ]

Average    ping/latency_ms test 65.62352941 [ ? ]

Capture1242.PNGCapture432.PNG  

devicest.PNG

 

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maxmarutti
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Re: VIVID 150 Optical Fibre less than half download speed

Connection wired , speed tests are taken 15.01 - 30.01 2017 , hour between 5am - 11:50 pm

Network log :

31/01/2017 12:03:25 GMT 66050310 Auth Success - Web login successful.
31/01/2017 10:18:00 GMT 66050310 Auth Success - Web login successful.
31/01/2017 09:54:26 GMT 66050310 Auth Success - Web login successful.
31/01/2017 09:54:11 GMT 66050300 Auth Fail - Web login failed.
31/01/2017 00:13:20 GMT 68000407 TOD established
30/01/2017 11:48:15 GMT 66050310 Auth Success - Web login successful.
30/01/2017 11:42:31 GMT 66050310 Auth Success - Web login successful.
30/01/2017 11:37:34 GMT 66050310 Auth Success - Web login successful.
28/01/2017 19:36:17 GMT 66050310 Auth Success - Web login successful.
28/01/2017 19:31:37 GMT 68000407 TOD established
Time Not Established Time Not Established 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 84000510 Downstream Locked Successfully
Time Not Established Time Not Established 82000200 No Ranging Response received - T3 time-out
Time Not Established Time Not Established 84000510 Downstream Locked Successfully
28/01/2017 19:29:14 GMT 66050310 Auth Success - Web login successful.
28/01/2017 19:21:51 GMT 68000407 TOD established

ping78656758.PNG

 

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maxmarutti
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Re: VIVID 150 Optical Fibre less than half download speed

Network log   [logged out]Network log [logged out]Downstream [ logged out ]Downstream [ logged out ]

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maxmarutti
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Re: VIVID 150 Optical Fibre less than half download speed

8888.jpgUTR654.jpg546754754754.jpg7647657654754.jpg

Spoiler
THIS IS INSANE 

 

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maxmarutti
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Re: VIVID 150 Optical Fibre less than half download speed

May I ask for help ? Anyone ?
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Re: VIVID 150 Optical Fibre less than half download speed

Hi maxmarutti, 

 

Welcome to the forums, I am sorry to see you have had trouble with your speeds. 

 

I have taken a look and it seems your affected by fault ref F005041533 for slow speeds at peak times. The current review date is 26/04/2017. 

 

I will pop you a PM to discuss this further, keep an eye out for the Purple Envelope, top right hand corner. 

 

Do you find the speed is also slow out side of peak times? 

 

Are you having trouble with wired, wireless or both? 

 

Keep me posted. 

 

Emma


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maxmarutti
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Message 7 of 25
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Re: VIVID 150 Optical Fibre less than half download speed

Capture1.jpg

Spoiler
 Wireless is 20-30 % worse comparing with the wired connection

Capture2.PNGCapture3.jpg

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maxmarutti
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Re: VIVID 150 Optical Fibre less than half download speed

off peak time speed 

 

2345235.jpg

 

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maxmarutti
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Re: VIVID 150 Optical Fibre less than half download speed

Pre RS Errors DS-1 DS-2 have you look please 

Capture4.PNG

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maxmarutti
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Re: VIVID 150 Optical Fibre less than half download speed

Capture23.PNG

This morning downstream

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