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mickcoleman
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VIVID 120 Optical Fibre

VIVID 120Optical Fibre

I think 120 means I get 120mbps for my £168.00 a month payment to virgin for phone TV  Broadband.

SO why am I getting only 50mbps ???????????????.

So unhappy with virgin .

I really will have to look into another provider.

been with virgin over 25 years time for a change if they cant be bothered why should I.

RIPPED OFF YET AGAIN.

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jb66
Alessandro Volta
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Re: VIVID 120 Optical Fibre

At a wild guess, your testing over wifi with a superhub 1, not a wired test

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Forum Team
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Re: VIVID 120 Optical Fibre

Hiya mickcoleman,

 

Thanks for taking the time to post on the community.

 

My apologies that you are not achieving the up to 120 Mbps broadband speeds.

 

From checking your connection, the downstream power levels are too low at -8 dBmV and the upstream is too high at 54 dBmV. For this I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) with some details for you to confirm please.

 

Hope to hear from you soon

Sam


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