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VIVID 100 super slow

Just upgraded from Fibre 70 to VIVID 100 but since few days Im facing super slow downloads. No difference if it is hub 2 or 3 all is super slow!!!! 

I'm considering to switch to another provider!


5 to 10Mbps is a joke for this price!!!


Area reference30

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Re: VIVID 100 super slow

Morning robdevil,

Welcome to the community and thanks for posting.

Sorry to read you are experiencing slow broadband speeds.

From checking your connection, there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F005018743 and has a review date of 3rd January.

Do you notice these speeds at all times of the day or just peak hours?

Are you testing through a wired or wireless connection?

Hope to hear from you soon


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