Joining in
  • 1
  • 0
  • 0
Registered: ‎16-03-2017
Message 1 of 2 (86 Views)

VERY SLOW internet speed

[ Edited ]

Hi there, I am signed up to the 40mbs fibre optic deal but i'm currently only getting 2.8mbs!

I'm the only one in the house on the internet at the moment & i'm only browsing the web, how can this be?

0 Kudos
Forum Team
  • 5.59K
  • 206
  • 429
Registered: ‎04-07-2016
Message 2 of 2 (47 Views)

Re: VERY SLOW internet speed

Hi byron30,


Welcome to the Community!


Really sorry to hear you're experiencing speed issues.


I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004019927). Our technicians are working to get this resolved and have set a review date of 3rd May 2017.


I'm really sorry for any inconvenience this may cause.


All the best



Tech fan? Have you read our Digital life blog yet? Check it out

0 Kudos