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Registered: ‎16-03-2017
Message 1 of 2 (86 Views)

VERY SLOW internet speed

[ Edited ]

Hi there, I am signed up to the 40mbs fibre optic deal but i'm currently only getting 2.8mbs!

I'm the only one in the house on the internet at the moment & i'm only browsing the web, how can this be?

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Registered: ‎04-07-2016
Message 2 of 2 (47 Views)

Re: VERY SLOW internet speed

Hi byron30,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004019927). Our technicians are working to get this resolved and have set a review date of 3rd May 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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