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maniac886
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Utilisation issues? - Poor speeds during peak times.

Hi Forum team,

 

 

Would it be possible to check please if there are any utilisation faults reported in my area? I have recently been connected and have noticed a drop in speed anywhere between 20 MBps to 50 MBps-60MBps at peak times.

 

Here are my network stats on the SH2:

 

 Downstream stats

 

 

Screen Shot 2014-10-19 at 19.25.07.png
 

Please let me know if you need any further info.

 

Thanks

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Re: Utilisation issues? - Poor speeds during peak times.

Hi Maniac886,

 

Sorry to hear your speeds are fluctuating. Looking at the hub stats you've posted everything looks fine. I've checked your connection and the utilisation does spike at peak times which will cause you slow speeds. There is a fault open for this under F003358575 though this was only opened recently and the estimated fix date is 31/12/14. 


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maniac886
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Re: Utilisation issues? - Poor speeds during peak times.

Hi,

 

Would it be possible to tell me if this fault has been resolved as yet please?

 

Thanks

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Re: Utilisation issues? - Poor speeds during peak times.

Hi maniac886,

 

Thanks for the bump though sorry to report that the estimated fix date has slipped to next month, although we don't have any dates from planning yet as to when works are going to commence sorry.

 

If you continue to bump us here periodically we'll gladly check for any news.

 

Sorry again for the delays.

Ralph_R
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maniac886
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Re: Utilisation issues? - Poor speeds during peak times.

Hi,

 

Please can you check if a revised date has been confirmed for this fault?

 

Thanks

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Re: Utilisation issues? - Poor speeds during peak times.

Hi manic886, 

 

Thanks for getting back to us Smiley Happy

 

I've checked in on fault F003358575 and the review date is sitting at 18th March. I'm sorry for the inconvenience and thank you for your patience. 

 

Feel free to bump for an update in a little while.

 

Take care. 

Heather_J

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Re: Utilisation issues? - Poor speeds during peak times.

Is there any update on this fault?

 

Thanks

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Re: Utilisation issues? - Poor speeds during peak times.

Hi Maniac886,

 

I've checked on fault F003358575 and there was some work to increase channel capacity completed in early March but this hasn't alleviated the load enough so there's more to be done. The next review date is now 22/07/15. 


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Re: Utilisation issues? - Poor speeds during peak times.

Hi  - just wondering if there was any update to this fault ref? Thanks

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Message 10 of 17
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Re: Utilisation issues? - Poor speeds during peak times.

Hi maniac886

 

Thanks for posting. I've had a check on the status of ticket F003358575. We are still awaiting a date for further work to commence. The estimated review date is scheduled for 30/09/2015

 

If you are able to bump the thread a little closer to this review date we can check for more info.

 

Thanks for your continued patience.


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