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Message 21 of 26 (84 Views)

Re: Urmston area 20 is shocking

Got free broadband from TalkTalk because the wife likes a home phone and speed is constant I,m off.

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And below is VM every evening after 5 pm to 12pm on a 50mb package.

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Message 22 of 26 (81 Views)

Re: Urmston area 20 is shocking

Yep still SHOCKING

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Message 23 of 26 (80 Views)

Re: Urmston area 20 is shocking

Free TalkTalk better

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Message 24 of 26 (58 Views)

Re: Urmston area 20 is shocking

Hi eric777m,

 

Very sorry for any connection faults experienced.

 

I've located your account and there does appear to be a high demand for our service in your area at the moment under the fault ticket reference F004193000, with a review set for 24/05/2017. With this, you may find that your Virgin Broadband is a bit slow and your TiVo® BBC Iplayer programmes buffer at certain times of the day (if applicable).

 

Really sorry for any inconvenience caused,

 

Nat_J

 


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Message 25 of 26 (49 Views)

Re: Urmston area 20 is shocking

Hi

But your statement on (your Virgin Broadband is a bit slow) you mean always slow.

It's funny that high demand is every day 4 pm till 12 pm then jumps to 50bm afterwards like a switch.

This is NOT HIGH DEMAND more like VM throttling the bandwidth.

 

 

 

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Message 26 of 26 (36 Views)

Re: Urmston area 20 is shocking

Hi eric777m, 

 

Thanks for getting back in touch, I am sorry to see you have continued to have trouble with your connection. 

 

We do not throttle bandwidth, looking at the fault the increased demand seems to be indicative of the times people either come home from work and school and when people start to go to bed. There does seem to be a decline in demand starting from about 11PM so come midnight the connection should be back to good speeds. This will vary from day to day. 

 

I hope this helps to explain the issue a little more. 

 

All the best


Emma


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