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eric777m
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Message 1 of 26
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Urmston area 20 is shocking

New to virgin broadband and the speed is shocking hear it's been like this for over a year

Not good.

I've had a cable guy around twice to check connection and all is good but every evening we get 2, 1, 3,mb speeds

I can't stay with Virgin if it's going to be this bad.

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eric777m
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Message 2 of 26
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Re: Urmston area 20 is shocking

Today not in peak time

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ONLY 99% SLOWER THAN ALL UK

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eric777m
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Message 3 of 26
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Re: Urmston area 20 is shocking

Still shocking

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Superuser
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Message 4 of 26
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Re: Urmston area 20 is shocking

Is it like that all the time or just at peak times? Your 11:04 one could well be "peak" for your segment

Have you been told its overutilisation?

 

 


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eric777m
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Message 5 of 26
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Re: Urmston area 20 is shocking

Yes it's always like this in peak times 4pm till 1am

The job to fix it has been going on from Feb 2016 now it due date is 26th Jan 2017

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sola
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Message 6 of 26
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Re: Urmston area 20 is shocking

Cut your losses if you are still in the 14 day grace period and go to another provider.

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eric777m
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Message 7 of 26
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Re: Urmston area 20 is shocking

Have been on the phone many times so after Jan if it's still the same I'm off -- contract or no contract don't matter.

NOT FIT FOR PURPOSE

Product quality 

As with the Sale and service Act, under the Consumer Rights Act all products must be of satisfactory quality, fit for purpose and as described.  

The rules also include digital content in this definition. So all products - whether physical or digital - must meet the following standards:  

  • Satisfactory quality  Goods shouldn't be faulty or damaged when you receive them. You should ask what a reasonable person would consider satisfactory for the goods in question? For example, bargain bucket products won’t be held to as high standards as luxury goods. 
  • Fit for purpose  The goods should be fit for the purpose they are supplied for, as well as any specific purpose you made known to the retailer before you agreed to buy the goods. 
  • As described  The goods supplied must match any description given to you, or any models or samples shown to you at the time of purchase.

 

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Superuser
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Message 8 of 26
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Re: Urmston area 20 is shocking

Sale of Goods act doesn't apply to telecom's.

Regulation of Telecoms sales/service is through OFCOM

However as you are suffering from overutilisation, if pushed, VM will normally release you from your contract without any fees.


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eric777m
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Message 9 of 26
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Re: Urmston area 20 is shocking

STILL NO GOOD

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eric777m
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Message 10 of 26
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Re: Urmston area 20 is shocking

Still shocking

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