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supershaun
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Message 1 of 25
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Upload speed

My upload speed only 12mbps on vivid 300 and should be 20mbps please someone help
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Superuser
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Message 2 of 25
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Re: Upload speed

Have you reset your hub yet? Has the download gone to 300Mbs yet?
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supershaun
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Message 3 of 25
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Re: Upload speed

Yes ive reset it and the download is roughly 320mbps
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supershaun
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Message 4 of 25
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Re: Upload speed

How long does it take for virgin worker to look at this as my upload speed is the same when should be 20+mbps
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Superuser
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Message 5 of 25
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Re: Upload speed

Around a week roughly on forums. Will need to call up for a quicker response.
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tommey
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Message 6 of 25
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Re: Upload speed

Hi supershaun

Have you checked the superhub info to see what config file is loaded?

Go to http://192.168.100.1/ in a web browser do not log in just click the link that says Check router status.

Click the tab called Configuration and scroll down to Primary Upstream Service Flow and post here what you see for Max Traffic Rate

If you are on the VM 300/20 package it should see a Max Traffic Rate of 22000000 for Upstream if its lower than that you will be better of calling as waiting here for a reply may take a week sometimes longer.

Hope you get it sorted


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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Superuser
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Message 7 of 25
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Re: Upload speed

It will be on there correctly as they have the 300Mbs download already @tommey

The profiles are not separated between download and upload they are one unit and 300/20 is the only option.
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tommey
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Message 8 of 25
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Re: Upload speed

Yup I know that but I had 300/12 at one point and had to have an homeworks+ config loaded to get 300/20, this was way before the new packages launched however.

so just asked him to check, what harm can it do


This is the poor quality of my Superhub 3 connection Smiley Sad
My Broadband Ping - Vivid 200 Gamer

- First reported 09/2014 - Fault ticket raised 01/01/15 -    - Review 01/05/15 - Review 12/08/15 - Review 14/10/15 - Review 04/11/15 - Review 15/04/16 - Review 06/07/16 - Review 31/09/16 - Review 30/11/16 - Review 15/02/17 - Review 12/07/17 - Review 20/09/17 - Review 14/06/17 - Review 10/01/18 - Review 25/04/18 - F004670584 << 3 YEARS+ 

But with BT Fibre I can actually game without lag Smiley Very Happy
My Broadband Ping - BT FIBRE 80/20

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chutwutt
Superfast
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Message 9 of 25
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Re: Upload speed

Move house ....or get off Vm ... and Im not being sarcastic!

tommey

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supershaun
On our wavelength
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Message 10 of 25
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Re: Upload speed

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