Judging by your postcode I am just around the corner from you and I have been having exactly the same issues. I spent ages on the phone last night and Virgin appear to be scratching their heads. I was told the cable was at 90% usage (not sure what area it serves though) but that should NOT affect upload speeds. I am awaiting a call from someone at Virgin that I was promised would call today after 1200.
I am in BN3 and have been getting between 0.8 and 2.8 download, and 5.6 to 10.0 upload speeds for the last 24 hours. Continual buffering with iplayer, internet dropping out and in.
Can't get anywhere with information from Virgin . I Really want to know if its worth spending hours trying to remedy the situation myself by moving the router , switching off and on etc, or if there are bigger issues out there that I cant control. Can someone at VM look into it and let me (and others I'm sure)know.
When I spoke to them yesterday I was assured that there was no issue with the equipment my end (they are usually quite quick to try and book an engineer visit) and all the resets etc. sent down the line to my modem did nothing apart from confirm that the issue was elsewhere.
I will try ringing them again and see what happens but I fear that nothing will be resolved soon.
I could live (for a short while) with slow download speeds but I have an upload speed of between 0.00 and 0.03 so it really is unusable.
I would gladly swap my 20 Mb download speed (supposed to be 150) for your 5.6 - 10.0 upload
Spent ages on the phone with one of the line technicians and he carried out a very comprehensive investigation than still resulted in an Engineer having to visit mid week. The only thing he saw that may account for my issue were time outs on the local network which may originate from distribution box on the road or node to head end? Not sure what that entails but my next door neighbour is also having the same issues.
Sorry that it doesn't help the BN3 post code issue but there may be light at the end of the tunnel for myself and the original poster.
Turning off then on again (for the third time)has resulted in these numbers- way better, and close to what I am paying for. The only differenence this time was that I not only turned the router off using the button, but also removed the power supply for a minute or so.... go figure?
I am tethering to my mobile at the moment to get on here - Speedtest now shows 18-20 Download and Negligible Upload.
When I check if there is a know issue in my area there is... I spoke online to someone and they said that VM are doing upgrade work and have been since September... this will not finish until late Jan 2017. This is for new customers as too many are wanting VM.
I complained and said why didnt you tell every VM customer in the area.. I use my broadband for work (work from home) and VM refunded me from September - November. I will have to complain each month to get a discount.
It's disgusting Service... they don't care about legacy Customers... I pay for upto 100MB Fibre... and they are offering me 150MB. I am had 50MB download and 0 upload yesterday... now I have 18-20MB and 0.3 upload today.
I'm afraid to say the January date is only a review date and not a fix date however then.
Phone staff will say fix dates but they never are, it's what their scripts say for them to say.
As a heads up, be careful when you say you work from home. It's in the terms and conditions that you are not allowed to use the residential line for work.
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