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rishy
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Upgrades WV10

I've received a letter today saying that my service will be inturupted on the 28th October in the WV10 area for upgrade work. How can I find out what work they are doing as I have a ongoing issues with high utilisation and want to know if this is to fix this issue??????
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Re: Upgrades WV10

Hi rishy
 
Thanks for posting. I've had a check on the ticket updates for the fault affecting you F003245346 and work is expected to continue in November. If you've got a reference number for the work mentioned in the letter I can certainly check that for you?
 
Speak soon

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rishy
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Re: Upgrades WV10

BUMP!

 

any update as of yet ???

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rishy
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Re: Upgrades WV10

Speed is getting worse and worse

 

4965698405.png

This speed on a 200mb connection 

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rishy
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Re: Upgrades WV10

Samknow Speed for yesterday - Speed hit 7mb on a 200mb connection  

 

chart_1451981246.png

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Re: Upgrades WV10

Hi rishy

 

I've had a check on your connection. The fault reference affecting you is now F004079460. We are still awaiting a date for further work to go ahead resolving this fault. The review date is estimated for 11/05/2016. Apologies for the delay and any incovenience caused.

 

Kind regards


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rishy
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Re: Upgrades WV10

HI 

Is there any update on this at all ? Speed is getting worse . chart_1459279539.png

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rishy
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Re: Upgrades WV10

Had a letter from Virgin Media today saying that there might be a loss of service on the 25th April for a few hours. Do you know what work they are carrying out as it may be time for me to jump ship. 

 

 

Rish

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Re: Upgrades WV10

Hi Rish,

 

I can see the work you have mentioned dated 25/04. The work will be carried out in the daytime between 09:00-15:00.

 

It looks like they're going to try the traffic and introduce new nodes on to the network. I'm afraid that's all I know. I don't know how effective this will be either as we'll have to wait until the work is completed.

 

We'll keep an eye on it and get back to you after that date.

 

Thanks


Rich
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rishy
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Re: Upgrades WV10

 

8pm Last night totally unstable speed was below 7mbit for a connection that should be 200mbit

 

chart_05042016.png