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NuMaNiaC
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Upgraded to 200 Gamer still not getting download speed?

Well, after having many issues at the 150 service with an AC2 in the evenings, whereby upload was fine but downloads were anything between 10% and maybe on rare occasions 70% I convinced the other half we should upgrade to 200 Gamer, to avoid any traffic issues...

Now I have SH3 on 200 Gamer and am still struggling to pull maybe 50% downloads in peak evening times, again upload at the new rate is fine.

Am I just naïve in thinking that this 200 Gamer service, does not escape throttling or am I doing something wrong here? Checking 'service status' shows no broadband issues... rebooting the SH3 does not achieve anything... Gaming rig is not on wireless but on direct cable from SH3 to rig...

I do not need virgin abuse, but any constructive answers or advice please.

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Re: Upgraded to 200 Gamer still not getting download speed?

Hi NuMaNiaC,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004600498). Our technicians are working to get this resolved and have set a review date of 22nd March 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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Superuser
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Re: Upgraded to 200 Gamer still not getting download speed?

there is no traffic management or throttling as you put it on the download but utilisation - if thats what it is will be there regardless of what package you are on - if its at peak time then it will be that - VM will confirm or not - takes them a week or so to get to threads

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Tony
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Re: Upgraded to 200 Gamer still not getting download speed?

Hi NuMaNiaC,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004600498). Our technicians are working to get this resolved and have set a review date of 22nd March 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


Tech fan? Have you read our Digital life blog yet? Check it out


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NuMaNiaC
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Re: Upgraded to 200 Gamer still not getting download speed?

Thank you guys for the response's... I will await March 22nd with eager anticipation...

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Superuser
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Re: Upgraded to 200 Gamer still not getting download speed?

March22nd is ONLY a REVIEW date; not a fix date. Some customers are getting reviews pushed back from late 2014/early 2015 still so don't hold your hopes up.
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Re: Upgraded to 200 Gamer still not getting download speed?

Hello NuMaNiaC,

Thanks for getting back to us Smiley Happy

Yes as pointed out the date we've provided is a review date, this is when we can expect the fault ticket to be updated to inform us of any progress. As soon as we have new information, we will pass it over to you.

Thanks again for your patience,

Take care.

Heather_J

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