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HybridAlien
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Upgraded from vivid 200 to vivid 200 gamer Help !!!

So after finally getting my superhub 3.0 activated and being upgraded from vivid 200 to vivid 200 gamer I thought I'd do a Speedtest. Turns out I can only get 100mb download and 12mb upload on this gamer package. Not the advertised 200 mb - 20mb. Be aware I did a test on standard vivid 200 superhub 2.0 and would get 187mb download Can someone please check the below router config to see if I'm all setup correctly I would be really greatful

2.4ghz channel set to 13 5ghz channel set to 140
All devices connected static ip wireless

Area 31

Do you think I have to give it a couple
Of days for my Hub to settle in and be put on the right package (vivid gamer) ?

Cable Modem Status
Item Status Comments
Acquired Downstream Channel(Hz)
434250000
Locked
Ranged Upstream Channel(Hz)
46200000
Locked
Provisioning State

Primary Downstream Service Flow
SFID 12284
Max Traffic Rate 230000000
Primary Upstream Service Flow
SFID 12283
Max Traffic Rate 12700000
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HybridAlien
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Re: Upgraded from vivid 200 to vivid 200 gamer Help !!!

Anyone ? Hello ?
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BrianY
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Re: Upgraded from vivid 200 to vivid 200 gamer Help !!!

  

Just a quick copy/paste from my 200Mb gamer config status.

[Upload should show 22000000]

That config of yours looks like still Vivid 200.

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Superuser
Superuser
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Re: Upgraded from vivid 200 to vivid 200 gamer Help !!!

Your config appears to still be on V200 and not Gamer? It can take a few hours/day or so for the configuration (via DHCP servers) to be mirrored out thru the billing system and then updated and you should then see the Operation Configuration as Max 230,426000 bps D/S and 22,000000 bps U/S on Gamer package.

Remember this is a community (i.e. Voluntary) self help forum and it can take (currently) upto 7days for official VM Forum Team response - use 150/tele access to ring in if you need a more immediate response to confirm if your upgrade was correctly implemented. Please post again if you resolve this off forum as Forum Team will endeavor to respond eventually anyway to ensure you are correctly receiving your selected Tier.

EDIT: Overtaken by Brian's answer but my SH2AC config is 230,000000/12700000 on V200 and my Trial V200 gamer on SH3 as indicated above

Always worth (if you haven't already) performing a cold restart/power cycle anyway.

Regards Tony
"Life is a Binary Inspired Turing Computed Hologram"(don't PM or @Mention me - in case ignoring you offends)
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Forum Team
Forum Team
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Re: Upgraded from vivid 200 to vivid 200 gamer Help !!!

Hello HybridAlien,

 

Thanks for posting Smiley Happy

Really sorry to hear about the troubles with your connection, I've just taken a look and I can see that all of your downstream power levels are out of range.

I'd like to make arrangements for an engineer to call around to look into this further. I'll drop you a PM (purple envelope, top right) to confirm a visit.

Speak soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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