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Ian_Simmonds
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Upgrade to 200Mb but still only getting 50Mb

I recently upgraded my VM package to take advantage of the 200mb speed. They changed the hub for a super hub 3 but am still only getting 50mb on a wired connection.

Any help greatly appreciated.

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Robert_Ortiz
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I have the same problem

I have the same problem, I was disappointed, I thought it was good company.

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Forum Team (Retired) Adam_L
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Re: Upgrade to 200Mb but still only getting 50Mb

Hi Ian_Simmonds, 

Thanks for the post! I am sorry to hear about your issues with only getting 50 Mbps since upgrading to 200 Mbps package. I apologise for any inconvenience caused.

I have tested things from here and I can see that there's a number of T3 and T4 time outs inside the Hubs logs and an engineer will need to attend in order to resolve this for you.

I will send you a PM (purple envelope at the top) detailing what's required to proceed with making the booking. Please respond to me there and I'll ensure this all gets booked and secured for you.

Take care, 

Thanks, 

Adam.


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