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D3vilfish
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Upgrade from 160mb to 200mb Gamer speed plumet (Area 20)

Hi all before I go through a pointless phone call to VM about this can anyone shed any light on why my speed has drop hugley when upgrading to the 200mb gamer broadband.

Originally on the 160mb bb and get a solid 160+mb at all times of the day now I'm lucky if it touches 60mb Smiley Sad

For all the techies heres the status grabs

 

Acquired Downstream Channel(Hz)
298750000
Locked
Ranged Upstream Channel(Hz)
46200000
Locked
Provisioning State
Online

 

 

Downstream bonded channels Channel Frequency(Hz) Power
(dBmV) SNR
(dB) Modulation Channel ID

12987500004.138.6256 qam21
23227500004.340.3256 qam24
33147500004.338.9256 qam23
43067500004.440.3256 qam22
52907500003.540.3256 qam20
62827500003.240.3256 qam19
72747500003.540.3256 qam18
8266750000440.3256 qam17
92587500004.140.3256 qam16
102507500003.940.3256 qam15
11242750000440.3256 qam14
122347500003.738.6256 qam13
      
      
      
      
      
      
      
      
      
      
      
      
Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)
146200000ATDMA42.916 qam64000005120
332600000ATDMA42.916 qam64000005120

 

 

Any help most appreciated.

Regards

D3v

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Re: Upgrade from 160mb to 200mb Gamer speed plumet

power levels look fine to me
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D3vilfish
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Re: Upgrade from 160mb to 200mb Gamer speed plumet

Feels like there lumping all the 200mb clients on something that just cant handle the bandwidth.

 

http://www.speedtest.net/my-result/5922001313

 

Speed test is done on a cat6 3meter cable to my gaming rig with confirmed 1Gbps connction to the sh3 also I cant get port forwardings to work to access my security cams. (upnp off Firewall on), simple port 9000 rule

Could it be the sh3 isnt upto the job, there seems tobe a lot of complaints and bugs with it

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Re: Upgrade from 160mb to 200mb Gamer speed plumet

Hey D3vilfish,

 

Thanks for posting and welcome to the community Smiley Happy

 

Really sorry to hear that you're struggling with slow speeds, I understand how frustrating it is.

 

I've taken a look at your connection and I've noticed that we've just raised a fault in your area. The ref is: F004976659 and it's due for review on the 19th April. This fault can be responsible for reducing speeds during peak time hours.

 

I know this seems like a while away but the fault was only raised a matter of days ago so we need to give the engineer time to access and plan to resolve this.

 

Please keep in touch with us so we can keep you updated. I really appreciate your patience.

 

Take care.

 

Heather_J

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D3vilfish
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Re: Upgrade from 160mb to 200mb Gamer speed plumet

Hi Heather,

 

Thank you for looking into this and hope this is resolved as soon as possible.

 

As already stated my 160mb bb was solid as a rock, whilst being upsold to the 200mb you would be lead to believe you will receive similar service, Il be frank, April to resolve an issue which I know has existed prior to my upgrade due to neighbours receiving the same slowdown (I personally thought they had bad cabling internally or I would not of upgraded) is bad service on VM behalf.

 

Could you advise myself and others on how to pursue a rebate on our monthly bills as I feel until this service is capable of delivering what VM have sold it as I should only be paying a pro rata to what I actually receive, which currently is under 1/3 of the much touted 200mb.

 

Yours Sincerely

 

Richard

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Re: Upgrade from 160mb to 200mb Gamer speed plumet

Hi Richard,

I've just been double checking your connection and all looks to be in good health at the moment, no peak time contention or other network side issues to cause slow speeds.

If you're still experiencing problems it may be helpful to drop the hub into modem and run a wired test directly to your PC by way of a test.

Cheers

Ralph_R
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Re: Upgrade from 160mb to 200mb Gamer speed plumet

Hi all, Just a quick follow up from the original post, I have been keeping an eye on the speeds at different times of the day and generally they have all been good, we do experience a drop at high demand times but on the whole it has been good.

Virgin did swap our ip address a short while back which would suggest the migration of clients to a new network path.

Even though we are currently experiencing an issue in our area status can be seen that engineers are working to correct this.

Thank all for the support given and the resolution to the initial problem which seems to be on the most part resolved.

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