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Registered: ‎14-10-2016
Message 1 of 6 (142 Views)

Update request for high utilistation/slow peak time speeds fault F004665175, Area 21 - West London

Hi, could one of the mods please update me on the ongoing high utilisation fault no: F004665175 in W3?

This has been going on since last summer, initially I was given a November review date then it was pushed back to April. It is now nearing the end of April, any news or is this going to be pushed back again?



**Still suffering from poor speeds at peak times in W3 due to over-utilisation, fault number: F004665175 **
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Message 2 of 6 (112 Views)

Re: Update request for high utilistation/slow peak time speeds fault F004665175, Area 21 - West L...

Hi Fens,

 

Thanks for posting!

 

I've checked the network and the latest review date for fault re.F004665175 is 16th August 2017.

 

I'm really sorry for any inconvenience this may cause.

 

All the best

 

Josh


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Message 3 of 6 (90 Views)

Re: Update request for high utilistation/slow peak time speeds fault F004665175, Area 21 - West L...

Well that is certainly not what I wanted to hear but thanks for the update anyways I guess *sigh*

This will have been going on for a year come August...so I am sure you can understand if I have little confidence in this getting resolved.



**Still suffering from poor speeds at peak times in W3 due to over-utilisation, fault number: F004665175 **
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Message 4 of 6 (73 Views)

Re: Update request for high utilistation/slow peak time speeds fault F004665175, Area 21 - West L...

Hi Fens, 

 

Thank you for keeping in touch. I am sorry to hear of the continuing difficulties with your connection. 

 

Apologies that we do not yet have better news for you at this time. 

 

Please give this thread a bump closer to the time and we will be more than happy to get an update for you. Fingers cross we will have better news for you at that time. 

 

All the best,

 

Emma


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Message 5 of 6 (34 Views)

Re: Update request for high utilistation/slow peak time speeds fault F004665175, Area 21 - West L...

Bumping this thread for an update as the 16th is fast approaching.



**Still suffering from poor speeds at peak times in W3 due to over-utilisation, fault number: F004665175 **
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Message 6 of 6 (16 Views)

Re: Update request for high utilistation/slow peak time speeds fault F004665175, Area 21 - West L...

Hi there Fens, 

 

I'm sorry to hear about the connection trouble experienced. 

 

I've checked up on this for you and there doesn't appear to be any faults within the area majorly impacting your service at the moment. 

 

I have, however, inspected the equipment levels and these are displaying a high number of timeouts that I'd like for an engineer to take a look at.

 

I've sent you a private message so that we can chat some more.

 

Speak soon, 

 

Nat_J

 

 


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