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postieroy
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Unusable evening speeds

12 months of unusable speeds during the evenings then in December 2016 Virgin actually fixed the problem .February 2017 unusable evening speeds have returned ahhhhhhhhhhhh it's driving us insane come on Virgin sort it out .wigan Hawkley hall area..
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kato900
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Re: Unusable evening speeds

First person I have seen that had over congestion, and had it fixed, of course it came back though! VM have to sell as much as they can, even when they clearly cannot maintain the speeds!
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LordJuraxxus
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Re: Unusable evening speeds

its absolutely ridiculous. glorious 0.8mb after 6. For gods sake Virgin fix it.  Dont bother making threads because the VM Staff just ignore them.

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Forum Team
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Re: Unusable evening speeds

Hey postieroy,

Thanks for posting and a big welcome to the community Smiley Very Happy

Sorry to hear about the slow speeds you're experiencing, this can be frustrating.

Checking your connection I can see that we do have a fault on-going in your area, the ref is: F004962815 and it's due for review on the 12th April. We're doing upgrade on the network in your area to support the high volume of demand for our services, so you might find your speed are reduced throughout this.

Sincere apologies,

Take care.

Heather_J

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