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Missjohnson
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Unbearable speed

Been with VM for years and about 6 months ago upgraded to 100mb fibre optic...

Wireless is painfully slow speed test today shows:

Download - 0.30mbps
Upload - 4.43mbps

Should I be expecting more? We only have two smartphones one laptop and the PS3 connected. Impossible to load videos, internet banking even just the search engine at times!

Virgin media I don't think we even have the correct hardware for the speed as didn't revive a new hub upon upgrade. Help please before we seek new ISP!
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Re: Unbearable speed

Hi Missjohnson,

 

Welcome to the forums and sorry to hear you're getting poor speeds. I've just checked your connection and can see that there is a contention fault in the area under ticket F004272350. This will cause slow speeds at peak times and is due for review 03/05/17.

While checking this I could also see that your upstream power levels are too high which will also cause poor speeds as well as disconnections. We'll have to book a technician visit to adjust this and I've just sent you a private message to arrange the best time. To view your private messages just click the envelope at the top of the page.


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