Menu
Reply
  • 1
  • 0
  • 0
sear1822
Joining in
566 Views
Message 1 of 2
Flag for a moderator

Unacceptable speeds when connected to company VPN

Hi,

I am after some advice, I have recently been upgraded to the V3 Hub, and am now experiencing unacceptably slow speeds when connected to my company VPN, my IT department have said its an issue with my ISP, but I have no success in getting a solution.

The speeds compare:

  • Straight connection (no VPN) - Ping 29ms, Download Speed 161 Mbps, Upload 6.89 Mbps
  • Connected to VPN -Ping 268ms, Download Speed 0.12 Mbps, Upload 0.47 Mbps

Any help greatly appreciated.

0 Kudos
Reply

Helpful Answers
  • 62
  • 2
  • 10
deamondiamond
Dialled in
1,079 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Unacceptable speeds when connected to company VPN

If you are only experiencing these issues following an upgrade to Hub 3 There is a known issue with SuperHub 3 - It may be worth looking at the details below.

 

See :

http://www.ispreview.co.uk/index.php/2016/12/intel-working-fix-virgin-media-superhub-3-router-latenc...

https://www.dslreports.com/forum/r31122204-SB6190-Puma6-TCP-UDP-Network-Latency-Issue-Discussion

 

http://community.virginmedia.com/t5/Gaming-Support/Superhub-3-0-atrocious-ping-jitter-packet-loss/td...

 

VM i believe have not yet "confirmed" or accepted the fault, i myself have spent over a year with internet issues i work from home using a VPN. You will be able to tell when you are experiencing slowness run a traceroute to a webaddress and see how long it takes to get a response from your router, it took mine 400ms to send and receive a response. Try plugging your old SH2 in and see if it improves then you know it is definitely that,since changing to SH2 my performance has increased dramatically with hardly any packet loss and ping spikes.

I'm currently in conversation with the executive team at VM in regards to the Super Hub 3 issue. 

Although your speed through to the VPN is abysmal compared to your speedtest, which i wouldn't have thought the above issue would cause that.But i hope this helps and good luck, as when it leaves VM's network they won't be able to help.

 


All Replies
  • 62
  • 2
  • 10
deamondiamond
Dialled in
1,080 Views
Message 2 of 2
Flag for a moderator
Helpful Answer

Re: Unacceptable speeds when connected to company VPN

If you are only experiencing these issues following an upgrade to Hub 3 There is a known issue with SuperHub 3 - It may be worth looking at the details below.

 

See :

http://www.ispreview.co.uk/index.php/2016/12/intel-working-fix-virgin-media-superhub-3-router-latenc...

https://www.dslreports.com/forum/r31122204-SB6190-Puma6-TCP-UDP-Network-Latency-Issue-Discussion

 

http://community.virginmedia.com/t5/Gaming-Support/Superhub-3-0-atrocious-ping-jitter-packet-loss/td...

 

VM i believe have not yet "confirmed" or accepted the fault, i myself have spent over a year with internet issues i work from home using a VPN. You will be able to tell when you are experiencing slowness run a traceroute to a webaddress and see how long it takes to get a response from your router, it took mine 400ms to send and receive a response. Try plugging your old SH2 in and see if it improves then you know it is definitely that,since changing to SH2 my performance has increased dramatically with hardly any packet loss and ping spikes.

I'm currently in conversation with the executive team at VM in regards to the Super Hub 3 issue. 

Although your speed through to the VPN is abysmal compared to your speedtest, which i wouldn't have thought the above issue would cause that.But i hope this helps and good luck, as when it leaves VM's network they won't be able to help.