Hi, I'm hoping someone from virgin can help urgently. I have just switched from years with sky to virgin, with the only reason I switched being sky don't do fibre broadband in my area. In the day everything works fine, however in the evenings, while I expect it to be a little slower as it's peak time, but to not even be able to play fifa online with my son or even stream videos without buffering is unacceptable. There are no connection or upnp issue.
I haven't even made my first payment yet. Please could someone look into this for me as I'm not getting th3 very service I switched for.
You can do some more analysis into it, if you feel like it. Figure out whether its congestion;
a) in your local area (not much you can do there)
b) congestion at the end point or traveling to the end point of your traffic (again not really much you can do, if you aren't technical. if you are, you could VPN all your traffic like I did to avoid congestion.)
Either way, it isn't going to be fixed in a hurry, if at all. General lead times for capacity issues are 2 years.
I'm getting fed up of this problem which I've had for a very long time. I'm on 70Mbps and this morning I had a consistent speed of 76Mbps whereas now at 9.30pm I'm only getting around 3Mbps. That's a heck of a reduction in speed due to congestion.
It's stupid that it makes using the Internet properly impossible. Essentially we are paying for a service we aren't getting. We wouldn't accept it if we were on a hire contract for a car with 200 horsepower but only given one with 100 so why should we accept this???