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needtoknowbasis
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Unacceptable Downlink Performance

Area 15

less than 5MBit/Sec download on an XXL ?  Been poor for a few days.

Look at the packet loss on the graph.

Unacceptable.

 

virgin-speed.pngvirgin-performance.png

 

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DerekWilliamsUK
On our wavelength
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Re: Unacceptable Downlink Performance

I am having the same problem. I am on the 200Mb service and have been getting around 10Mb down and 12Mb up for the past couple of days.

2016-11-04_10-20-59.jpg

Then, in the middle of that i get my best ever speedtest at 220Mb/sec for about 30 mins and then it slows to a crawl again!!!

What is going on. Area 31 / Postcode RG12.

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Forum Team
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Re: Unacceptable Downlink Performance

Hi needtoknowbasis,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that you are experiencing issues with your broadband connection.

 

I've managed to locate your account, the line and hub have come back as fine. There are no faults reported and the network segment is running fine. I am unable to see any apparent issues that would cause the slow speeds nor packet loss.

 

Are you able to post an up to date BQM graph for me please? 

Have you got another router or any power-line adaptors connected at all?

Can you complete a speed test direct to the Super Hub to see if the speeds have improved please?

 

Let me know how you get on

Sam


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