I'm sorry to hear you're suffering slow speeds at peak times at the moment. Unfortunately the test at 11.04pm is still within peak hours, we consider peak hours to be 4pm-midnight during the week and most of the day on weekends. These are the times we generally see the heaviest usage on the network.
I've run some tests on your hub and network segment and can see that there is high demand on the network during peak times. There is an open investigation at the moment, our engineers are currently planning to undertake some broadband upgrades to support an increased demand for our services in your area. Once the work is completed you'll find that your speeds return to normal during peak times.
The reference for the ongoing work is F004193000 and the current review date is 25th January. GIve this thread a bump in a week or two and we'll be able to check the latest for you, we can also pass your details across to a team member who'll be able to discuss loss of service credit with you at that point.
So what is the real story about what is going on in the M41 area? Some days it's fine, other days you have to reboot the router 6 or 7 times - and it can take up to an hour for it to reconnect. When you eventually get through, you speak to some numpty in India who can only talk you through rebooting the router whilst claiming to run tests, and then book an engineer's visit. Fella turns up to house (with a spanner in hand...🤔) says everything is working fine in terms of box, but that the whole of M41 is screwed until May when there's an upgrade going in.
Next day I get a text from Virgin saying everything is fixed.
The third promised engineer visit never happened - I guess he couldn't face another Groundhog Day...
So far this evening, we've already had to reboot the router 4 times (I'm typing this quickly, before it drops again...)
So, Virgin... What's the truth? Was a fix put in last week (if it was, it's not worked) or is it May? And what am I supposed to do until you get your act together?
Hi i geting the same problem , try to get some hel on the phone but i bean told that i use some heavy data , next one said that i got old super hub so i order new one, and another one teling me that there is some work in area 20 .....so i would like to get some more info maybe here will be something else.( slow sped always start after or before 9 pm and keep going now forr 1 week.