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liamc87
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Traffic Shaping - Area 31 - Coventry

Hi

I had the VM 50Mb broadband only package installed since november, and the traffic management during peak times has started to render the line useless. Im not a heavy user and every day at around 5pm the speeds drop down to a snails pace. On a good day i will get around 40mbits during the daytime, but anytime after 5pm i get between 1-4mpbs and 2-3mbits up this is regardless of whats been downloaded. Ive tried to contact customer services about this twice tonight, and both times ive waited for 10 minutes someones answered and immediately ended the call. Ive added some stats from the router below,

 

Cable Modem Status Item Status Comments

Acquired Downstream Channel(Hz)
323000000
Locked
Ranged Upstream Channel(Hz)
32600000
Locked
Provisioning State
Online

 

 

Downstream bonded channelsChannelFrequency(Hz)Power
(dBmV)SNR
(dB)ModulationChannel ID1323000000640.3256 qam1623150000006.340.3256 qam1533070000006.540.9256 qam1442990000006.340.3256 qam135291000000640.9256 qam1262830000006.140.9256 qam1172750000006.443.3256 qam1082670000006.640.9256 qam992590000006.640.9256 qam8102510000006.543.3256 qam7112430000006.540.9256 qam6122350000006.940.9256 qam5132270000007.440.9256 qam4142190000007.443.3256 qam3152110000007.540.9256 qam2162030000007.943.3256 qam1

 

 

has anyone got any idea of what can be done here, i can understand shaping for heavy users but this just seems to be a 95% cap at peak time for no reason

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snowy25
Superfast
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Re: Traffic Shaping - Area 31 - Coventry

You personally are not being traffic shaped by the sounds of it.  What is likely to be happening is that your area is over subscribed and there are too many customers so the network cannot cope.  So come peak times you see awful speeds as do many others.  This is simply due to sales people pushing the top tier services in areas that already struggle to cope.  The only way the network can cope is by reducing the speed for everyone.  Sadly if you look around the forums on a daily basis you will see numerous threads about the same thing.  Its been going on for years and there seems no slow down, except of course for customers download speeds. 

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Forum Team
Forum Team
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Re: Traffic Shaping - Area 31 - Coventry

Afternoon liamc87,

 

Thanks for posting and a warm welcome to the community.

 

Sorry to read that you are experiencing slow broadband speeds during peak hours.

 

I've run some checks on your broadband connection, the line and the hub have come back as fine which is good. However high peak time traffic in your area is causing the slow speeds you have been experiencing. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F004162308 and has a review date of 22nd February.

 

I've sent you a PM (purple envelope, right corner) to be able to discuss this further.

 

Speak soon

Sam


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