I've had a look into your connection for you and there does appear to be an issue with the equipment upstream power.
I'd like to arrange for an engineer to visit and take a further look into this.
There does also appear to be a high demand for our service in your area under the fault ticket reference of F002977692, with a review set for 08/03/17. This is known to cause slower speeds during peak times.
Really sorry for any inconvenience caused by this.
Our new Virgin TV line-up raises the bar in home entertainment, marrying the latest and smartest technology with the very best TV programmes, all underpinned by our ultrafast cable network. This is game-changing TV.
David Bouchier, Chief Digital Entertainment Officer at Virgin Media.
ultra fast cable net work is he sure!! Im lucky to get 10 meg out of my 100meg "ultra fast cable Network"
Why not sort out the problems first before introducing more!!
[MOD EDIT: Subject heading changed to assist community]
lets however go through the motions, can you visit your routers webpage and don't login but click router status and paste the contents of the downstream, upsteam and network log then we can see if you have a fault that may be causing this
Third day/night broadband speeds under 10meg when im paying for 100meg...Is there any way i can be compensated for being ripped off this or do i need to go to OFCOM?? There is no issues with my equipment and no one is using the internet i have reset my router 1000 times im getting sick of this now!!
Join the club, watchdog needs to look into this company. I have similar issues 100mb all day then evening 20mb. You phone them get same crap turn it off, move router, are you using our router ? ect ect. They just always looking for excuse. I have done every test possible! Engineer coming out tuesday if it isnt sorted ill make it my lifes work to expose this fraud company!
There used to be a time I'd go through the forum and discover people requesting help on various issues, but these days it looks like the case that the forum is riddled with users complaining about over utilisation issues.
Yes, I agree, this needs sorting and VM need to get on this ASAP. It's unfortunate they won't do this a lot sooner than they are quoting customers for fix dates. Pushing it past a year is ridiculous. I don't think they are going to learn the nice way.
It took a year and five months for me to get my speeds back from over utilisation!