I have been constantly battling with speed issues for months
I dont remember the fault ticket regarding the area but I have been told on Friday that it was pushed to Jan 2018 as a review date
Was on VIVID 100 , constantly low speeds in the evenings and weekends when its needed the most.. was given a credit in Feb and was under the impression I would get on going credits until a resolution but that didnt happen. anyway Called them again Friday due to complete dropouts and modem resets not fixing only to be told that its not a automatic credit. They applied a credit and the conversation went like this:
Due to the ongoing issues and the review date now being moved to Jan 2018 we can offer you a free upgrade to the VIVID 200 Gamer !!. Ok i said as long as its not going to cost me anything more. I was assured they would send me a new Hub 3. upgrade to VIVID 200 and waive the 20 one off activation (didnt waive it but thats dealt with now). The guy I spoke with said the current hub 2 will accept the new download speed but I will need the hub 3 for the new 20mb upload speed.
I was assured that the 200 option does not suffer from the oversubscribbed issue and I will get decent speeds.
I was contacted by someone and again was assured it will sort the issue and I will only pay the same amount as the 100.
I agreed to the new 12 month contract and they sent a new hub which was ment to arrive Monday (texts to say so too) but arrived saturday while out and was left with a neighbour!!!.
Anyway I waited until Monday. Connected and activated . good speeds (91mb) but still less than half the 200mb advertised that evening.
Then the bombshell.. With the Hub 3 you cannot change the IP range from the default 192.168.0.1 to anything else. my network is setup for 192.168.1.1.
I follow some instructions I found that explains how to change it with an undocumented method. it kinda worked but the admin page no longer works!!!
I called 150 complained, got the hub 2 re-activated and gave up for the evening (4 hours wasted)
Tonight I come home to call, find pitifully slow speeds again when during the day I ran tests via remote access and was getting 91-92mb down with 19-20mb upload
So I call, explain the situation, was asked to try a few things and it just got worse (shown above)
Now an engineer is booked for Saturday to check it out. (wont make any difference as it sometimes is ok in offpeak )
Hopefully a virgin team member can post the official F number
I am sure the VIVID 200 also sufferes from the same issue and because of all this I dont agree to the new 12 month contract at all and to be honest , like I said on the phone, at least sky would be more stable.... maybe
We would expect you to be seeing full speeds at SOME time of the day if its vanilla overutilisation, so thats a positive, might be fixable. On the downside, although in theory moving to HUB3 COULD alleviate overutilisation, in most cases your peak time speeds will still fall.