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fergiet
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Ticket F004926320 - Very slow at times

Hello Virgin Media, any news on ticket F004926320, EH14 "over utilisation" ?

Put up with this since last year and been told it will be sorted 5th April 2017. Is that correct ?

 

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fergiet
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Re: Ticket F004926320 - Very slow at times

Ok PM to Virgin re this goes unanswered.

Written complaint to Virgin Media sent today re the slow speeds.

Perhaps everyone on here Complaining should write and complain.

Send letter to

Complaints
Virgin Media
PO Box 333
Matrix Court
Swansea
SA7 9ZJ

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Re: Ticket F004926320 - Very slow at times

Hey fergiet,

Thanks for getting in touch Smiley Happy

I've just checked the review date for the fault in your area and I can confirm it's the 5th April. Please note this is a review date, this isn't necessarily when the fault will be fixed.

I hope this helps.

Take care.  

Heather_J

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fergiet
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Re: Ticket F004926320 - Very slow at times

So it seems that the conversation on 150 was just a load of rubbish. Just tell the customer what he wants to hear.

Well the conversation stating very clearly that the FIX date 5th April was "recorded for training" by both of us so as the complaint moves on that will be handy.

Looking at the forum this is a very widespread issue. Virgin needs to sort it sooner rather than later.

Perhaps a consistant 70 mps from BT or Sky could be better for me ? God knows why I pay for 200mps when it's up and down like a yoyo.

Not happy.

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fergiet
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Re: Ticket F004926320 - Very slow at times

Last night less than 3mbs !

http://beta.speedtest.net/result/6056034310

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