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rbrt_wrght
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This speed is a joke

For 4 months now my speeds are regularly between 1 & 3Mbps. It's an absolute joke. I downgraded to the 30Mbps package, as that's all that we use, but I now cannot stream anything without loss of quality or buffering.

Customer services can't do a thing, and I know that VM have over subscribed.

Do VM actually read through these posts? If they do, just take a look at the amount of people complaining on here about this very problem!!

At least tell us that you are going to do something!!!

I can feel a call to Watchdog coming on.

Oh yeah, thanks for my £4 rebate. What a joke.
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vmisafjoke
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Re: This speed is a joke

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Re: This speed is a joke

Hi rbrt_wrght,

 

Welcome to the community and thanks for posting.

 

My apologies that you are experiencing slow broadband speeds. I know how frustrating this can be.

 

From checking your connection, I can see the high peak time traffic fault in your area that you mentioned. The reference number is F003733824 and has a review date of 15th February. As this is a review date it is subject to change due the work that is required to improve bandwidth. This can include implementation of additional upstream and/or downstream channels, hardware upgrades at the CMTS, re-siting of street cabinets, digging up of roads/paths etc.

 

Also the downstream power levels are too high at + 15 dBmV and I would like to arrange an engineer appointment to adjust these for you. I've sent you a PM (purple envelope icon, right corner) requesting some details.

 

Hope to hear from you soon

Sam


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