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neteixeira
On our wavelength
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Message 1 of 13
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The worst internet provider in UK - Virgin

Virgin SuperFibre 50 at up to 50Mbps - Promised

The reality: Yesterday the service was several times down and the speed terrible. Today speed awful. Just unacceptable.

If I had an alternative I should move tomorrow. I called the Customer Service (India) that promised again to solve the problem! That was 2 months ago! Virgin Super Fibre 01.10.2016.jpgw... I hate this greedy company.


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Bestie
Fibre optic
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Message 13 of 13
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Re: The worst internet provider in UK - Virgin

If VM is 100% at fault, utilization (over subscribing) is their problem, then make a formal complaint with VM, after 8 weeks if its not resolved take it to CISAS, follow my simple guide to make it easier.

You can, if you provide enough evidence to CISAS you can get up to, if not more than 50% of your BB costs.

Hit them in their pocket not yours.

Good luck

 

Regards

 

( Guide taken from Bartman007 so credit goes to him )


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sjp123
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Message 2 of 13
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Re: The worst internet provider in UK - Virgin

you'd get more assistance posting this in the Broadband forum.

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Forum Team
Forum Team
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Message 3 of 13
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Re: The worst internet provider in UK - Virgin

Hi neteixeira

 

Thanks for taking the time to post on the community.

 

I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003478235 and with a review date of 18th January.

 

I know this can be frustrating to say the least and I am sorry for the delay and inconvenience caused.

 

One of my colleagues will be in touch shortly.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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neteixeira
On our wavelength
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Message 4 of 13
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Re: The worst internet provider in UK - Virgin

It is still unacceptableIt is still unacceptableTerrible serviceTerrible service

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neteixeira
On our wavelength
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Message 5 of 13
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Re: The worst internet provider in UK - Virgin

This is unacceptable:

 

Worse and worse!Worse and worse!

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Farhana
Superfast
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Message 6 of 13
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Re: The worst internet provider in UK - Virgin

Hey, that's not totally true.

Yes, the people who are facing the issues are truly getting the worst of it but I had my installation today and after worrying about all these issues of speed people have mentioned, I managed to get a stable 220 mb during peak times.

Now fingers crossed it stays like that.
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neteixeira
On our wavelength
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Message 7 of 13
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Re: The worst internet provider in UK - Virgin

This is totally true in my case, since I joined Virgin almost a year ago! Speak for yourself. And don't call people liars!22:32 Today22:32 Today

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Farhana
Superfast
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Message 8 of 13
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Re: The worst internet provider in UK - Virgin

I didn't call anyone a liar. Smiley Frustrated

I did say the people who were effected, truly get the worst.
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Forum Team
Forum Team
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Message 9 of 13
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Re: The worst internet provider in UK - Virgin

Hi there neteixeira,

 

Hope all is well and thanks for posting.

 

I'm sorry to see you are still having an issue with the broadband speeds.

 

From checking the high peak time traffic fault in your area (F003478235), our engineers are still working on this to improve bandwidth with a review date of 3rd May.

 

We will have more information nearer this date and can let you know of any updates.

Regards

Sam


New around here? To find out more about the Community check out our Getting Started guide


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neteixeira
On our wavelength
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Message 10 of 13
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Re: The worst internet provider in UK - Virgin

[MOD EDIT: Personal and private information has been removed from this post. The image contained your WAN IP address. Please do not post personal or private information in your public posts. Please review the Forum Guidelines

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