If VM is 100% at fault, utilization (over subscribing) is their problem, then make a formal complaint with VM, after 8 weeks if its not resolved take it to CISAS, follow my simple guide to make it easier.
You can, if you provide enough evidence to CISAS you can get up to, if not more than 50% of your BB costs.
Hit them in their pocket not yours.
( Guide taken from Bartman007 so credit goes to him )
Thanks for taking the time to post on the community.
I've taken a look at your connection and there is a high peak time traffic fault in your area which is causing slow speeds. Our networks team are investigating the problem and are improving bandwidth and performance to help with this issue. The reference number is F003478235 and with a review date of 18th January.
I know this can be frustrating to say the least and I am sorry for the delay and inconvenience caused.
Yes, the people who are facing the issues are truly getting the worst of it but I had my installation today and after worrying about all these issues of speed people have mentioned, I managed to get a stable 220 mb during peak times.
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