BT get to the point they physically cannot connect anymore people to their cabinets. That's why they stop, not because they want to.
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Shafreya wrote: BT get to the point they physically cannot connect anymore people to their cabinets. That's why they stop, not because they want to.
It shouldn't make any difference whether there is physical space or no capacity, the end result is the same thing.
If BT can make customers aware of this at the point of enquiring about broadband, then so can VM. At the very least VM could advise customers that they can install broadband, but there will be diminished service at peak times where there are utilisation faults.
Even as a paying customer if I sign in and check my service status, VM insist that my broadband is fine, despite there being an ongoing fault since October 2015.
VM's lack of transparency and poor customer service — highlighted by conflicting information from different teams and 7 day response time on this forum — is one of the reasons that so many people posting on this forum are so frustrated.
"Cable broadband is typically faster than copper-based services, but a significant minority of users experience severe slowdowns in peak times." — Ofcom, UK Home Broadband Performance, November 2016