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ninpo-dude
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Terrible speeds area 14. ARRGHH....

I am currently receiving a discount for speed issues (which has been going on for months now). but this week has hit an all time low.

Getting speeds all this week ranging from 500mb to 8gb on avg.

Tried calling customer services tonight. forget it , they never answer. im paying for 100mb. what an utter, utter joke.

I can barely stream youtube without constant buffering. Can an admin person look into this for me please. cos its near impossible to get an answer from anybody. WHEN WILL THIS BE FIXED...

Linked to my still un resolved previous case:

http://community.virginmedia.com/t5/Speed/Terrible-speeds/m-p/3046101#M100739

 

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ninpo-dude
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Re: Terrible speeds area 14. ARRGHH....

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Re: Terrible speeds area 14. ARRGHH....

Hey ninpo-dude,

 

Thanks for posting Smiley Happy

 

Sorry to hear about the fault in your area, I know this can be frustrating.

 

I've had a look and I can see it's still on-going and will be reviewed again on the 30th Nov.

 

If you bump this post on or after the review date, we would be more than happy to update you accordingly.

 

Speak with you soon,

Take care.

Heather_J

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ninpo-dude
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Re: Terrible speeds area 14. ARRGHH....

Any update please ?

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Re: Terrible speeds area 14. ARRGHH....

Hiya ninpo-dude,

 

Hope all is well. Thanks for posting back on the community.

 

I've taken a look at the high peak time traffic fault in your area, it currently has a new reference number under F004798230 and has a review date of 22nd February 2017.

 

I am sorry for the delay and inconvenience caused. One of my colleagues will be in touch with more information.

 

Regards

Sam


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pete7049
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Re: Terrible speeds area 14. ARRGHH....

Yet another one @Shaf'. 

F003443743. December '14 - May '17.
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