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pingles
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Terrible peak speeds for Vivid 200 Gamer in area ref 31

I get _awful_ peak time speeds despite being on Vivid 200 Gamer. Between around 1am and 7am, however, I can max out at 210Mbps so I know that my modem, router, wireless etc. is capable.

I've just run a test and my upload speed is faster than my download:

Screen Shot 2016-12-29 at 22.17.50.png

Not only that, latency increases noticeably around peak times also- my BQM data is available here: http://www.thinkbroadband.com/ping/share/7d58535a6696da6119d58264b5b98447.html

If anyone could take a look I'd appreciate it. I'm out-of-contract now so I'm close to jumping ship for someone with lower headline speeds but more reliable performance!

 

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pingles
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Re: Terrible peak speeds for Vivid 200 Gamer in area ref 31

It's 8:18 and I've just run another test to prove its capable outside of peak times:

Screen Shot 2016-12-30 at 08.16.54.png

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Re: Terrible peak speeds for Vivid 200 Gamer in area ref 31

Hi pingles,

 

Welcome to the Community!

 

Sorry to hear you're having trouble with your connection.

 

I've located your account and I can see an issue with the network in your area - Ref.(F004988644). The technicians are working to get this resolved as soon as possible and have set a review date of 16th January.

 

Once the network fault has cleared, we can run another diagnostic on your equipment to make sure everything is working as it should.

 

Speak soon Smiley Very Happy

 

Josh


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pingles
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Re: Terrible peak speeds for Vivid 200 Gamer in area ref 31

Hi,

Could you let me know the current status of this please- (as you'll be coming around to it after the 16th has passed). It's currently the 16th and peak performance continues to be awful.

Thanks,
Paul

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Superuser
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Re: Terrible peak speeds for Vivid 200 Gamer in area ref 31

16th was only a review date, not a fix date. You will likely get another review date in 3-4 months time.
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