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Terrible internet for 2 weeks

Getting a bit fed up of this internet stuff. All the hype about twickenham, what about where i live? I have had this issue for over two weeks now and i think it is an absolute joke. I phone up however many times and i get the same rubbish told to me. "We have done updates from our end to your router" "We have changed your channel" "Reset the router". All these have been done so many times and none of them fix or even help the problem. 

How long am i expected to deal with this?

Am i going to get money off my bill?

WA3 area.

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Forum Team (Retired) Adam_L
Forum Team (Retired)
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Re: Terrible internet for 2 weeks

Hi EmaWiganGal, 


Thanks for getting in touch! Let me take this opportunity to welcome you to our forum community! It's great to see so many new faces getting involved around here! Smiley Happy.

I have tried to test your connection from this side, but I was unable to locate any of your details via your forum account. I will need some information from you in order to proceed with diagnostics.

I will send you a PM (purple envelope at the top) detailing what's required in order to proceed, please respond to me there and I'll get this sorted for you.

Speak soon, 



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