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JackPoint
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Terrible download speed in Bradford area

I'm getting between 8-30 Mbps download speed as measured by speedtest.net

When I'm paying for 150 and have been a customer of Virgin Media for over a decade this is very frustrating.

Any repsonse, Virgin?

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JackPoint
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Re: Terrible download speed in Bradford area

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Superuser
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Re: Terrible download speed in Bradford area

Wired or wirelessly?



Edit: and your link is btoken.
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JackPoint
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Re: Terrible download speed in Bradford area

wired

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Superuser
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Re: Terrible download speed in Bradford area

post the upstream and downstream levels from the hub

____________________

Tony
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Emel10
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Re: Terrible download speed in Bradford area

Join the club, JackPoint. I am also in Area 14 and I have had this since at least April.

Virgin Media call the problem "being over-subscribed", and the latest date that I have been given for a review is the 28/12/16.

I am not holding my breath, but at least Virgin are not ignoring my complaints.

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JackPoint
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Re: Terrible download speed in Bradford area

Not sure what you mean by this

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JackPoint
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Re: Terrible download speed in Bradford area

Here are the up/down levels (I think)

up_down_hub.jpg

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Forum Team
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Re: Terrible download speed in Bradford area

Hey JackPoint,

 

Welcome to the community Smiley Very Happy

 

Sorry to read that you're suffering with slow speeds, this can be annoying.

 

Checking your connection I can see that we're working on a fault in your local area. The fault ref is: F003299949 and it's currently due for review on the 26th April. While this is on-going you might notice that your speeds are reduced during peak time hours (evenings and weekends).

 

I do apologise for this, let me know if you need anything else.

 

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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