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Spr1967
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Terrible broadband speeds

I live in area 20 have vivid 200 broadband and only getting speeds of 5-10 meg 

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Forum Team
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Re: Terrible broadband speeds

Hi Spr1967,

 

Welcome to the Community!

 

Really sorry to hear you're experiencing speed issues.

 

I've located your account and I can see an issue with the network in your area affecting speeds at peak times - Ref.(F004865922). Our technicians are working to get this resolved and have set a review date of 8th March.

 

I've also picked up an issue with your Downstream Power levels that will need to be adjusted by a technician. I've sent you a private message (purple envelope at the top right of your screen) so I can arrange an appointment.

 

Speak soon Smiley Very Happy

 

Josh


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