Menu
Reply
  • 2
  • 0
  • 0
Andy258
Joining in
134 Views
Message 1 of 5
Flag for a moderator

Terrible broadband speeds every evening

Title says it all - for the last few couple of months the speed drops in the evening to the point when the internet is often completely unusable.  Test results, followed by diagnostics are below:

DateTimePingDownUp
30/07/201721:541300.881.61
31/07/201722:141581.412.42
02/08/201721:141570.942.13
10/08/201720:243060.883.08
13/08/201722:2821900.943.07
15/08/201720:465231.494.40
16/08/201720:5212810.752.85
30/08/201722:57connection error 
07/09/201721:27220.733.09

 

Downstream bonded channelsChannelFrequency(Hz)Power
(dBmV)SNR
(dB)ModulationChannel ID1323000000637.3256 qam6823150000005.837.6256 qam6732670000004.637.6256 qam6142590000004.937.3256 qam6052510000005.137.3256 qam5963070000005.537.6256 qam6672990000005.437.3256 qam6582910000005.337.6256 qam6492830000005.137.3256 qam63102750000004.836.6256 qam62

Upstream bonded channels Channel ID Frequency(Hz) Mode Power
(dBmV) Modulation Channel Bandwidth(Hz) Symbol Rate (ksps)

239400000ATDMA45.316 qam64000005120
425800000ATDMA45.316 qam64000005120
332600000ATDMA45.316 qam64000005120

 

Network Log Date And Time Error Number Event Description

2017-07-29 11:55:19.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-07-30 16:48:56.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-07-30 16:48:56.0068010600DHCP Renew - lease parameters tftp file-Va8201799de4e3b26.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-02 19:17:51.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-03 01:22:03.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-09 10:52:53.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-09 10:52:53.0068010600DHCP Renew - lease parameters tftp file-Va8201799de4e3b26.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-18 01:12:27.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-19 04:36:43.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-19 04:36:43.0068010600DHCP Renew - lease parameters tftp file-Va8201799de4e3b26.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-22 17:56:35.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-23 10:16:22.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-23 11:23:50.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-23 17:12:59.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-23 17:12:59.0068010600DHCP Renew - lease parameters tftp file-Va8201799de4e3b26.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-08-30 12:54:07.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-09-01 13:15:39.0068010100DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-09-03 23:05:01.0068010400DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-09-03 23:05:01.0068010600DHCP Renew - lease parameters tftp file-Va8201799de4e3b26.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2017-09-04 16:09:30.0082000200No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
  • 33
  • 0
  • 1
adamherts
Tuning in
125 Views
Message 2 of 5
Flag for a moderator

Re: Terrible broadband speeds every evening

yes i agree we have it in hertfordshire

0 Kudos
Reply
Highlighted
  • 6.21K
  • 165
  • 421
Forum Team
Forum Team
81 Views
Message 3 of 5
Flag for a moderator

Re: Terrible broadband speeds every evening

Sorry to hear about this Andy258,

 

I've located your details and I can see that you're currently affected by a high demand for our service within your area under the fault reference F004115164, with a review set for 27/09/2017. You might find that your Virgin Broadband is a bit slow and your TiVo® BBC Iplayer programmes buffer at certain times of the day.

 

I'm sorry for any inconvenience,

 

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 6.21K
  • 165
  • 421
Forum Team
Forum Team
81 Views
Message 4 of 5
Flag for a moderator

Re: Terrible broadband speeds every evening

Sorry to hear that you're also experiencing some trouble with your connection adamherts,

 

I can certainly check things over for you.

 

To allow me to do so, could you respond via private message with the following information?:

  • Please can you confirm your name and if you are the account holder?
  • Home address

Nat_J


Who's who? Find out more about our community members. Good folk to know


0 Kudos
Reply
  • 2
  • 0
  • 0
Andy258
Joining in
65 Views
Message 5 of 5
Flag for a moderator

Re: Terrible broadband speeds every evening

Hi Nat_J, thanks for looking into it.

Andy

0 Kudos
Reply