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zalatnaicsongor
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Telford area 04 horrible evening speed - Should I cancel within 14 days?

Hi,
I'm a new Virgin Media (200mbit) customer, and I'm getting awful speeds. I was getting 120-130mbit/sec yesterday (Saturday afternoon), now (Sunday evening) I'm getting like 2-3 megabits.
This is horrible, and unusable, cannot even watch a youtube video.

FTTC was so much better, even the 38mbits connection seemed like flying compared to this.

As I'm within the 14 days cool off period, I'm thinking about cancelling it right now. Is there any chance of this congestion issue being fixed this month, or should I cancel?

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vmisafjoke
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Re: Telford area 04 horrible evening speed - Should I cancel within 14 days?

welcome to virgin media.

 

run, run for the hills Smiley Happy

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zalatnaicsongor
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Re: Telford area 04 horrible evening speed - Should I cancel within 14 days?

Any chance that a virgin mod comments on this?

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zalatnaicsongor
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Re: Telford area 04 horrible evening speed - Should I cancel within 14 days?

Really? Nothing? I still have two days to cancel and go back to Sky...

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Re: Telford area 04 horrible evening speed - Should I cancel within 14 days?

Hey there xalatnaicsongor,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear about the slow speeds you're getting at the moment, I know it's disappointing.

 

Have you been testing the speeds over your wireless or hard-wired connection? Do you experience slow speeds on multiple devices, or just the one?

 

Please get back to us so we can investigate further.

 

Catch you soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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