I have similarly been honoured today and looking forward to bending my knee at the investiture by which time it may have been fixed along with the faulty fault reporting. Who do we report faulty fault reporting to?
OK, fault reporting stopped being faulty and I got deja vu as the utilisation issue excuse got trotted out again; it would be fixed in August. I'd forgotten all about that but suddenly recalled the infinite loop of being given an engineers number to ring that just sent one round in a circle so I as adamant it wasn't utilisation.
Eventually they put my Super Hub in to modem only mode and voila, upload speeds back to normal but of course no router functions. Does this suggest some dodgy code was uploaded to the Superhubs last night? At the moment I need mine to act as a router too so it's not a fix, restoring that functionality properly is what's required.
Have you tried putting your superhub into modem only mode? It cures the upload speed issue for me but of course completely screws the rest of my home network so it's not a fix. I'm going to have another go at support tomorrow in daylight hours. Clearly they've screwed up the Superhub 2 config from their end last night in the witching hour, maybe trying to bug fix on the Superhub 3.
So yes, back again! Lovely non existant upload speeds for Twickenham. I am seriously hoping it doesn't take about 5 days to get this resolved like last time. Eventually i'm going to get moaned out for tethering my phone, but i seriously have no choice when i am unable to upload a thing!
Yes, definitely agree, the upload speed went around 00:00 on Friday morning. And now it's a Saturday, I don't hold out much hope for this to be looked into until Monday
I initially started tweeting Virgin Media again yesterday, but that got me absoloutly no where last time so i shall not bother this time around.
I will give them a call later today see if i can get anywhere.
My Super Hub is always in Modem mode as i have my own router, so can confirm the problem still exists.