I am sorry you are having problems with speed. At the moment the hub is showing online for the last 17hrs with plenty of T4 timeouts and yet upstream area history looks good. This would suggest a problem with the line or hub, if it is okay with you I think it is best we let an engineer take another look.
I will send you a forum private message to arrange an appointment.
Thanks for your message, just to keep the thread updated for the benefit of our community. You have called in and have a new hub on the way, we will see how that goes and take it from there. Please keep us updated.
New hub arrived fitted and activated but now no Internet at all. I was told I would need engineer but it be Thursday which I was not happy with I was then passed to someone else at my request who suggested refitting the original hub to at least get back online. they said it would take half an hour but it's still not working the next day.
Well it's now 7 days without internet. What a shambles virgin are proving to be, will now be looking to move to sky fibre as virgin dont seem to think a week without internet is a big deal. Too few engineers to keep the network running I presume.
My apologies that you are still having issues with your broadband connection.
There was a fault in your area which has since been closed as resolved. At the moment the Super Hub is showing as offline, is the router turned off as not in use or are you still experiencing loss of service?
Quick update another engineer came out tried another super hub 2 no joy then he fitted a superhub ac still no joy so he left. Later I finally got some internet but it still frequently drops out so the original fault has not been fixed.
I have had to join sky fibre as a backup as Virgin have been unable to repair a fault on my 200Mb connection I have had 3 different engineers the last one was away from my house in his van in the street talking on his phone but he was unaware my neighbour was listening to him he was going on with some choice language on how he hadn't a clue what was wrong and he didn't have time to waste on my fault as he had other jobs to attend. The customer service from virgin is terrible. I have been with Virgin since 2011 and have had a good connection but when there is a fault customer service is poor and the engineers have little time to try fixing the fault.