Thanks for the suggestion. I rang, and amazingly got through to a human in minutes. I would not be automatically be upgraded to 100Mps. But at no extra monthly cost I transferred from my Superfibre 70 to Vivid 100 package, and all that requires is agreeing to enter into a new 12 month contract (not a problem for me). The provisioning was done while I was still on the phone, and after a couple of automatic reboots of the router, I am now recording 99.5Mps on BTW Performance Test speed test website.
I have referred 5 immediate neighbours that all now have Virgin and they are all on 100megs for £34.25. I should have got a £50 bill reduction for each of these new customer referrals but to this day never got a penny.
Anyway.. I just called Virgin to query why I’m at 70 and not the Vivid 100 like all my neighbours are despite me paying £32.64 month.
Virgin said I can only have it if I pay them £32 to get the ‘free’ upgrade.
Can someone please explain the insane and unfair logic of this?
Oh, a month ago try Super Hub failed and had to be replaced and Virgin attempted to charge me again £30-something to have their own faulty equipment replaced!