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amergstar
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SuperFibre 50 Area 20 slow internet speed!

Everyday the internet speed drops from 50 to 3Mbps. In the morning it's fine but between 4pm- 11pm the internet is 3mbps. This has been happening for about 4 months now and it's so frustrating as I can't do anything with a slow internet speed. 

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amergstar
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Re: SuperFibre 50 Area 20 slow internet speed!

Capture.JPG

1.72Mbps When I'm supposed to be getting 50Mbps, what an absolute joke. 

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beljim
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Message 3 of 12
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Re: SuperFibre 50 Area 20 slow internet speed!

Join the club. This is really annoying me too. Seems a very common problem with Virgin Media looking at the forum and that's from only the people with the savvy to realise what's going on. I need to look in to breaking my contract with them due to the unexceptionable performance.

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g7rpo
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Message 4 of 12
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Re: SuperFibre 50 Area 20 slow internet speed!

15 on 50, area 20 here too

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amergstar
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Re: SuperFibre 50 Area 20 slow internet speed!

Honestly the problem just seems to get worse everyday. Its 3:17pm and the speed is on 5.44Mbps then it drops to 1Mbps and it just stays like this until about 11pm or 1am even, I can't even watch youtube videos.

 ggg.JPG

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amergstar
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Message 6 of 12
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Re: SuperFibre 50 Area 20 slow internet speed!

Speed is still the same.... can anyone help me?

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amergstar
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Re: SuperFibre 50 Area 20 slow internet speed!

.....................

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Forum Team
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Message 8 of 12
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Re: SuperFibre 50 Area 20 slow internet speed!

Hey there amergstar,

 

Thanks for posting and a big welcome to the community Smiley Very Happy

 

Sorry to hear that you're getting slow speeds, I know this can be really inconvenient.

 

I've just checked your area and noticed that we're in the process of resolving a fault under ref: F003497536 which is due for review on the 1st March.

 

This type of fault can be responsible for reducing the speeds during peak times (evenings and weekends) and to rectify this we need to undertake upgrades on the network to support the level of demand in your area. 

 

Please accept my apologies for this, if you have any other questions, just ask.

 

Thanks again,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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amergstar
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Message 9 of 12
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Re: SuperFibre 50 Area 20 slow internet speed!

Ok thanks Heather

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hortonj88
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Message 10 of 12
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Re: SuperFibre 50 Area 20 slow internet speed!

Just to let you know..

This is a REVIEW DATE. 1st of March will NOT fix the issue.
Left VM 9th Jan 2017 due to high utilisation. Enjoying reliable services with Sky Smiley Happy
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