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James1973
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Sudden drop in speed

Have noticed my speed drop from a really solid 70Mbps to less than 30 in the past couple of days. 

Can anyone see anything wrong with these stats?

thanks

Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked 2 39400000 Hz ATDMA 39.5 dBmV 64QAM 6400000 30720 Kbits/sec
Locked 3 32600000 Hz ATDMA 39.0 dBmV 64QAM 6400000 30720 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Unlocked 0 0 Hz Unknown 0.0 dBmV Unknown Unknown 0 Kbits/sec
Downstream Channels
Lock Status Channel ID Frequency Modulation Rx Power SNR Pre RS Errors Post RS Errors
Locked 135 282750000 Hz QAM256 2.7 dBmV 43.2 dB 679 12
Locked 133 266750000 Hz QAM256 3.6 dBmV 43.9 dB 605 0
Locked 134 274750000 Hz QAM256 3.3 dBmV 43.9 dB 598 0
Locked 136 290750000 Hz QAM256 1.5 dBmV 42.7 dB 614 0
Locked 137 298750000 Hz QAM256 2.9 dBmV 42.5 dB 455 0
Locked 138 306750000 Hz QAM256 2.9 dBmV 43.9 dB 435 0
Locked 139 314750000 Hz QAM256 2.2 dBmV 43.2 dB  533 0


Locked 140 322750000 Hz QAM256 1.6 dBmV 42.6 dB 471 0

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Re: Sudden drop in speed

Hi James1973, 

 

Thanks for getting in touch, I am sorry to see you have been having trouble with your connection. 

 

I have taken a look and it seems you are affected by fault ref F004970786 for slow speeds at peak times. The current review date is 05/04/2017. 

 

Do you find the speeds improve outside of peak times? Looking at the rest of the connection things seem to be ok in that respect. 

 

I will pop you a PM with some more details, keep an eye out for the Purple Envelope, top right hand corner. 

 

Speak to you soon. 

 

Emma


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James1973
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Re: Sudden drop in speed

Yes main issue seems to be peak times. Outside of that it is mostly good. However I've had some other issues recently which I've mentioned in my reply to your PM. Thanks

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Re: Sudden drop in speed

 

Hi James1973, 

 

Thanks for getting back in touch, I will take a look at the PM now. Speak to you soon. 

 

Emma


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