I'm having really sketchy downstream issues today. Upload speeds seem perfectly fine but ping times + regular browsing is unusably slow. Youtube videos don't play even at 360p. Here are a couple of traceroutes:
Sorry to see your connection issues. I can see this for myself when I test your Superhub. Your downstream power levels are out of range, let's arrange for an engineer to call around to look into this further.
Please check your inbox (purple envelope, top right) for my message.
Speak with you very soon,
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