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pierreism
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Sudden downstream slowdown

I'm having really sketchy downstream issues today. Upload speeds seem perfectly fine but ping times + regular browsing is unusably slow. Youtube videos don't play even at 360p. Here are a couple of traceroutes:

traceroute to google.com (172.217.23.14), 30 hops max, 64 byte packets
01  10.240.96.1 <20.000ms <10.001ms <10.000ms
02  213.105.193.113 <100.001ms <100.001ms <110.002ms
03  *  *  *
04  *  *  62.253.175.34 <130.003ms
05  74.125.48.190 <130.002ms <140.002ms <140.002ms
06  108.170.246.225 <10.001ms <20.000ms <30.000ms
07  108.170.233.199 <110.002ms <120.002ms <110.002ms
08  172.217.23.14 <130.002ms <110.002ms <110.002ms
traceroute to youtube.com (172.217.23.14), 30 hops max, 64 byte packets
01  10.240.96.1 <10.000ms <10.001ms <20.000ms
02  213.105.193.113 <110.002ms <110.002ms <110.001ms
03  *  *  *
04  *  62.253.175.34 <100.001ms <110.002ms
05  74.125.48.190 <130.002ms <140.003ms  *
06  108.170.246.225 <10.001ms <30.000ms <20.000ms
07  108.170.233.199 <120.002ms <110.002ms <120.002ms
08  172.217.23.14 <100.002ms <110.002ms <110.002ms

Any chance of looking into these for the SW18 area?

Thanks

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Re: Sudden downstream slowdown.

Hello pierreism,

Thanks for your post, hope you're well Smiley Happy

Sorry to see your connection issues. I can see this for myself when I test your Superhub. Your downstream power levels are out of range, let's arrange for an engineer to call around to look into this further.

Please check your inbox (purple envelope, top right) for my message.

Speak with you very soon,

Take care.

Heather_J

Tech fan? Have you read our Digital life blog yet? Check it out


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